Wrangler Store Manager

Kontoor Brands, Inc. • Waco, TX

2d • $60,000 - $80,000 • Onsite

About The Position

The Store Manager is responsible for all aspects of the assigned Wrangler retail store, including sales performance, customer experience, team engagement, expense management, and day-to-day operations. The manager leads the sales floor, communicates customer experience expectations, ensures store standards and policies are consistently followed, and coaches the team to achieve goals.

The role supports a customer-first, sales-focused culture; develops and retains a high-performing team; and manages visual merchandising, store operations, inventory, safety, loss prevention, and expenses. The Store Manager partners with the District Manager and other teams to improve store performance and build customer trust and brand loyalty. The new South Congress Avenue store in Austin is scheduled to open in January 2027.

Requirements

• Must be at least 18 years of age.
• Open availability, including evenings, weekends, and holidays.
• Experience leading teams, driving sales results, and coaching customer engagement and selling behaviors.
• Previous retail leadership experience as an Assistant Store Manager or Store Manager is preferred.
• Communicate clearly and respectfully with customers and team members.
• Use store technology and office equipment, including point-of-sale systems, computers, and handheld devices.
• Stand and move throughout the store during scheduled shifts, up to 8 hours.
• Assist with customer needs, merchandise recovery, and general store organization.
• Lift and carry up to 25 pounds regularly and up to 50 pounds occasionally, with team support as appropriate.
• Push or pull merchandise racks and assist with restocking.
• Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards.
• Perform occasional manual tasks such as assembling displays or adjusting store layouts.
• Use vision and attention to detail to read labels, organize merchandise, and support customers.
• Use hands for fine manipulation, such as folding, hanging, and organizing apparel.

Nice To Haves

• Previous retail leadership experience as an Assistant Store Manager or Store Manager.

Responsibilities

• Drive store sales performance by modeling effective selling behaviors and coaching team members to deliver a customer-first experience aligned with company guidelines.
• Communicate priorities and expectations and help the team understand how selling contributes to store and brand success.
• Engage customers through active listening, open-ended questions, and personalized product suggestions.
• Review trends, customer feedback, and in-store observations to improve selling strategies.
• Set expectations, track results, and coach the team to achieve loyalty performance goals.
• Ensure visual merchandising standards are met and the store is clean, organized, and well stocked; adapt visual presentation to support sales and product storytelling.
• Lead daily store operations, including opening and closing, point-of-sale integrity, freight processing, loss prevention, and safety initiatives.
• Merchandise the store according to brand guidelines and coach the team on merchandising.
• Ensure adherence to company policies, procedures, and operational guidelines.
• Respond promptly to customer or employee injuries and report them immediately to Human Resources.
• Manage merchandising, marketing, freight, inventory, loss prevention, safety, and expense processes.
• Conduct store walkthroughs to identify opportunities related to organization, visual presentation, safety, and loss prevention, and ensure compliance with policies and reporting requirements.
• Participate in Loss Prevention Audits, review results, and create plans to meet district and company shrink goals.
• Act as Manager-On-Duty on a rotating basis.
• Attract, develop, and retain a high-performing team focused on customer engagement and selling excellence.
• Lead employee onboarding and ongoing development for high-potential employees.
• Create a supportive environment that encourages employees to achieve personal and professional goals.
• Recognize selling wins, celebrate success, and build momentum around individual and store goals.
• Manage store expenses in partnership with the District Manager.
• Hold the team accountable with in-the-moment feedback and quarterly performance reviews.
• Resolve customer concerns promptly and professionally.
• Build relationships with district peers and other stores by sharing best practices and seeking feedback and training where applicable.

Benefits

• Competitive health, dental, and vision insurance.
• Optional short- and long-term disability insurance.
• 401(k) with company match.
• Employee assistance program.
• Employee discounts on apparel.
• Flexible schedule.
• Holiday pay.
• Annual merit increase or performance-based bonus.
• Paid time off.
• Four weeks of paid parental leave for eligible employees who are new parents.
• Flexible Fridays.
• Tuition reimbursement.
• Resources supporting physical, emotional, social, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed