Wrangler Store Manager

Kontoor Brands•Waco, TX

1d•Onsite

About The Position

The Store Manager is responsible for all aspects of the Wrangler retail store opening on South Congress Avenue in Austin. This role drives sales performance, customer experience, team engagement, expense management, and day-to-day store operations. The Store Manager leads the sales floor, communicates customer experience expectations, ensures store standards and policies are consistently followed, and coaches the team to achieve goals. The role includes creating a customer-first, sales-focused culture; maintaining visual merchandising, operational, safety, and loss-prevention standards; and leading, developing, and retaining a high-performing team. The Store Manager works with the District Manager on expenses and partners with peers and other stores to share best practices. The position requires open availability, including evenings, weekends, and holidays, and includes physical retail tasks such as standing and moving throughout shifts, handling merchandise, and maintaining store displays.

Requirements

Must be at least 18 years old.
Open availability, including evenings, weekends, and holidays.
Experience leading teams, driving sales results, and coaching customer engagement and selling behaviors.
Previous retail leadership experience as an Assistant Store Manager or Store Manager is preferred.

Nice To Haves

Previous retail leadership experience as an Assistant Store Manager or Store Manager.

Responsibilities

Create a customer-first, sales-focused culture by modeling selling behaviors and coaching team members to deliver the in-store experience in line with company guidelines.
Communicate sales priorities and expectations and help the team understand how selling contributes to store and brand success.
Engage customers by asking open-ended questions, listening actively, and suggesting products tailored to their needs.
Review sales trends, customer feedback, and in-store observations to adjust selling strategies.
Set expectations for loyalty performance, track results, and coach the team toward goals.
Maintain visual merchandising standards and keep the store clean, organized, and well stocked; adapt visual presentation to support sales and product storytelling.
Lead daily operations, including opening and closing, point-of-sale integrity, freight processing, loss prevention, and safety initiatives.
Merchandise the store according to brand guidelines and coach the team on merchandising.
Ensure consistent adherence to company policies, procedures, and operational guidelines.
Respond promptly to customer or employee injuries and report them to Human Resources.
Manage merchandising, marketing, freight, inventory, loss prevention, safety, and expense processes.
Conduct store walkthroughs to identify improvements in organization, visual presentation, safety, and loss prevention, and ensure compliance with policies and reporting requirements.
Participate in Loss Prevention Audits, review results, and create plans to meet district and company shrink goals.
Serve as Manager-On-Duty on a rotating basis.
Attract, develop, and retain a high-performing team focused on customer engagement and selling excellence.
Lead new-employee onboarding and continue development of high-potential employees.
Create a supportive environment that encourages employees to achieve personal and professional goals.
Recognize selling wins, celebrate success, and build momentum around individual and store goals.
Manage store expenses in partnership with the District Manager.
Hold the team accountable through in-the-moment feedback and quarterly performance reviews.
Address and resolve customer concerns quickly and professionally.
Build relationships with district peers and other stores by sharing best practices and seeking feedback or training where appropriate.