Worldwide Sales Operations Representative - Hybrid AZ

Best Western International • Phoenix, AZ

7d • Hybrid

About The Position

BWH Hotels is hiring a Worldwide Sales Operations Representative to support the Worldwide Sales (WWS) team and execute initiatives that drive revenue growth across the Company’s global distribution channels. The role combines administrative and data-management work with direct communication with hotels, affiliates, and internal stakeholders. The representative helps ensure sales initiatives are executed smoothly, maintains communication with hotels and partners, and supports revenue-generating activities.

This is a full-time, 40-hour-per-week hybrid position based at the Global Operations Center in Phoenix, Arizona. Onsite work is required Mondays, Wednesdays, and Fridays; remote work is available Tuesdays and Thursdays. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The stated starting salary is estimated at $17.70–$18.00 per hour, and the position is bonus eligible. The role is not eligible for immigration sponsorship.

Requirements

• High school diploma or equivalent.
• Experience with outbound communication by phone and email in a professional setting.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Working knowledge of Excel functions such as VLOOKUP and Pivot Tables.
• Familiarity with, or willingness to learn, AI-driven tools and technologies.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Customer-focused mindset and proactive approach.
• Ability to work independently and collaboratively within a team.
• Adaptability in a fast-paced, evolving environment.

Nice To Haves

• Prior experience in sales support, hospitality, or operations.
• Familiarity with distribution channels or hotel sales environments.
• Experience working with databases or CRM systems.

Responsibilities

• Execute strategies and initiatives designed to support Worldwide Sales revenue goals.
• Serve as a communication link between Worldwide Sales Managers, hotels, and affiliates.
• Manage and respond to Worldwide Sales support inboxes, ensuring timely follow-up and resolution.
• Maintain and update Excel spreadsheets.
• Create reports using Excel functions such as VLOOKUP and Pivot Tables.
• Manage databases.
• Make outbound calls to hotels to communicate revenue opportunities and encourage awareness of and participation in Worldwide Sales programs.
• Support internal processes that enhance efficiency, organization, and sales effectiveness.

Benefits

• Medical, dental, and vision coverage available on day one.
• Vacation and sick time accruals start on day one.
• Paid company holidays and personal holidays.
• 401(k) company contribution and match in the U.S.
• Employee discounts, including hotel discounts.
• Free financial and health wellness programs.
• Tuition reimbursement.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED