Senior Payroll Representative – Hybrid AZ

Best Western Hotels & Resorts • Phoenix, AZ

2d • Hybrid

About The Position

BWH Hotels’ Accounting & Finance team is seeking a Senior Payroll Representative to administer and process U.S. and Canadian employee payrolls. The role handles multi-state U.S. and multi-province Canadian payrolls and supports compliance with federal, state, provincial, and local regulations. It provides operational support to the Payroll Manager in payroll tax compliance, audits, system administration, process improvement, reporting, and employee support. The position requires a high degree of accuracy and confidentiality.

This is a hybrid position based at BWH Hotels’ headquarters in Phoenix, Arizona. Employees work onsite Mondays, Wednesdays, and Fridays, with the option to work remotely Tuesdays and Thursdays. Typical hours are Monday through Friday, 8 a.m. to 5 p.m. Arizona time; alternate work hours may be considered. The position is not eligible for immigration sponsorship.

Requirements

• Associate’s degree in accounting, finance, or a related field, or an equivalent combination of education and experience.
• Minimum of 3–4 years of related payroll experience, including experience with automated timekeeping and payroll systems.
• Intermediate proficiency in Microsoft Office Suite.
• Strong attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and exercise discretion when handling sensitive employee and payroll information.
• Effective verbal and written communication skills.
• Strong customer service orientation and ability to respond professionally to employee inquiries.
• Ability to build and maintain positive working relationships with employees, managers, Human Resources, Finance, and external vendors.
• Ability to work independently with minimal supervision while exercising sound judgment.
• Professionalism, dependability, and accountability.
• Familiarity with AI-driven tools and technologies, or willingness to learn them.

Nice To Haves

• Experience with Workday and Dayforce.
• Canadian payroll experience.

Responsibilities

• Process bi-weekly and off-cycle payrolls for U.S. and Canadian employees.
• Review employee electronic timesheets in Workday, conduct recurring time and attendance audits, identify and resolve exceptions, and work with managers to ensure accurate reporting of hours, leave time, and payroll-related transactions.
• Review payroll transactions for accuracy, including earnings, deductions, taxes, garnishments, and benefit deductions.
• Reconcile payroll results and partner with Human Resources and Benefits teams to resolve issues and ensure payroll accuracy before transmission.
• Validate payroll balancing reports and payroll registers.
• Coordinate payroll funding requirements and payroll-related accounting entries.
• Maintain and document payroll procedures and internal controls.
• Contribute to compliance with federal, state, local, and provincial payroll regulations.
• Support payroll tax registrations and account maintenance across jurisdictions.
• Assist with year-end processing, including Forms W-2, T4, T2200, RL-1, and related filings.
• Maintain employee payroll records in Workday, Dayforce, and other payroll-related systems.
• Assist with payroll system testing, upgrades, integrations, and implementation projects.
• Support data integrity initiatives and system controls.
• Research and respond promptly to employee payroll inquiries about pay, taxes, benefits, leave programs, and deductions.
• Act as a liaison with accounting and human resources.
• Serve as backup to the Payroll Manager during absences.
• Support accounting functions such as accounts payable, accounts receivable, account reconciliations, month-end close activities, and special projects as business needs require.

Benefits

• Medical, dental, and vision coverage available from day one.
• Vacation and sick leave accruals start day one.
• Paid company holidays and personal holidays.
• 401(k) company contribution and match in the U.S.
• Registered Retirement Savings Plan (RRSP) company contribution and match in Canada.
• Employee and hotel discounts.
• Free financial and health wellness programs.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree