Payroll Coordinator (Hybrid)

Purple•Draper, UT

23h•Hybrid

About The Position

The Payroll Coordinator is a key support role on Purple’s Payroll team and the first point of contact for employee payroll questions. The role handles intake and routing of payroll tax notices and agency correspondence, supports state-mandated payroll reporting and setup of new state and local jurisdictions, and provides administrative support to the Payroll team. The coordinator works closely with the Payroll Administrator, Senior Payroll Analyst, third-party payroll vendor OSV, HRIS, and HR Operations. This is a hybrid position combining remote work and onsite work at Purple’s headquarters in Draper, Utah, with the arrangement determined by business needs.

Requirements

High school diploma or GED required.
Good client service skills and the ability to communicate clearly with employees and managers.
Strong problem-solving skills, attention to detail, and the ability to multitask and prioritize in a time-sensitive setting.
Proficiency in Microsoft Office products, including Excel spreadsheet preparation.
Ability to respect the confidentiality and privacy of employee records.

Nice To Haves

Associate or bachelor’s degree.
One or more years of payroll, HR operations, or customer service experience.
Payroll experience.
Workday experience.

Responsibilities

Respond to employee and manager payroll questions received through Jira and the Payroll Hotline, communicating clearly verbally and in writing.
Resolve routine payroll questions and escalate complex or sensitive issues to the Payroll Administrator or Senior Payroll Analyst with a clear summary.
Track requests through completion, document actions and outcomes, and follow up with employees in a timely manner.
Identify recurring questions and help improve guides, FAQs, and communications.
Log incoming Payroll mail, including payroll tax notices, and distribute items to the appropriate person or team.
Route tax notices to OSV, track each notice to resolution, and monitor response deadlines.
Work with third-party vendors, including OSV, to resolve issues and provide information in a timely manner.
Escalate notices requiring review or a decision to the Payroll Manager.
Assist with state-mandated payroll reporting requests and preparation and filing of reports to state, local, and federal agencies.
Set up new state and local jurisdictions, including agency registrations and tax account setup, when new work locations are added, in partnership with OSV, HRIS, and HR/Legal.
Maintain accurate records of jurisdiction setups, registrations, and agency account information.
Assist with multiple Payroll team functions as needed, including backup support during payroll processing.
Maintain accurate Payroll files and records with attention to confidentiality.
Support audit requests, documentation, and process documentation as directed, and perform other duties as assigned.