Workstation Support Analyst

SYSTEMTEC•Florence, SC

1d•Onsite

About The Position

SYSTEMTEC is seeking a Workstation Support Analyst for an on-site opportunity for candidates in Florence, SC. The candidate will provide onsite workstation and desktop support by troubleshooting hardware, software, and network-related issues in an enterprise environment. The candidate will assist end users, resolve technical incidents, support workstation deployments, and help maintain reliable desktop computing services.

Requirements

Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
Associate degree in Computer Science, Information Technology, or a related field, or two (2) years of equivalent professional experience.
Minimum of two (2) years of technical operations or workstation support experience.
Experience troubleshooting desktop hardware, software, and Windows operating systems.
Working knowledge of Active Directory and domain-based environments.
Basic understanding of networking concepts, including DNS, DHCP, VPN, IP addressing, and connectivity troubleshooting.
Strong technical troubleshooting and problem-solving skills.
Excellent customer service and communication skills with the ability to support non-technical users.
Ability to document technical issues, resolutions, and support activities accurately.
Must be able to work onsite full-time in Florence, South Carolina.

Nice To Haves

CompTIA A+ Certification.
CompTIA Network+ Certification.
Experience supporting enterprise desktop and workstation environments.
Familiarity with workstation imaging, software deployments, and system updates.
Experience using IT service management or ticketing systems.

Responsibilities

Provide onsite technical support for desktop computers, laptops, peripherals, and end-user software.
Troubleshoot hardware, software, operating system, and network connectivity issues, including VPN access.
Support user accounts and basic administration within Active Directory environments.
Install, configure, update, and maintain workstation hardware and software.
Document troubleshooting activities, issue resolutions, and technical procedures while collaborating with internal IT teams.
Deliver responsive customer support while ensuring timely resolution of technical incidents.