Workstation Analyst - IT Manufacturing Infrastructure

Theoris•Concord, NC

4d•Onsite

About The Position

The Workstation Analyst will serve as a key IT partner to site functional areas and Site IT Leadership, leading support activities for critical laboratory, manufacturing, and operational applications that ensure the reliable supply of medicines to patients. This role combines technical workstation engineering, infrastructure support, application lifecycle management, and stakeholder coordination to align local site requirements with global IT initiatives, patching schedules, maintenance activities, and corporate lifecycle management (LCM) objectives. The analyst will provide technical leadership, infrastructure expertise, validation support, and governance oversight for regulated GMP environments.

Requirements

Workstation infrastructure design and support
Windows Operating Systems (Windows XP, Windows 7, Windows 10)
Linux administration and support
Citrix environments
Virtual Desktop Infrastructure (VDI)
RealVNC
IGEL technology/thin clients
Workstation hardware deployment and support
Software installation, configuration, and upgrades
Networking fundamentals and troubleshooting
Telecom systems support
Infrastructure lifecycle management and patching
Hardware and software compatibility analysis
Technical documentation development
Validation support and testing documentation

Nice To Haves

Pharmaceutical, biotech, or regulated manufacturing environment experience
Laboratory systems support experience
Manufacturing automation systems support
Experience working within global IT organizations
Familiarity with corporate Lifecycle Management (LCM) programs and governance processes
GMP, GxP, or validated systems experience preferred

Responsibilities

Partner with Site Functional Areas and Site IT Leadership to support and maintain critical laboratory and operational applications.
Coordinate with global and local IT teams to ensure timely communication regarding system patching, maintenance activities, and service outages.
Lead technical requirements analysis and workstation infrastructure design activities.
Collaborate with hardware and software vendors to define system requirements, operating system compatibility, hardware specifications, and associated costs.
Install, configure, and support workstation hardware, software, and peripheral devices.
Provide qualified and compliant infrastructure platforms for laboratory and manufacturing environments.
Train end users on workstation operations, software functionality, networking, and related technologies.
Troubleshoot and resolve infrastructure and application issues across multiple platforms and technologies.
Serve as a technical consultant for infrastructure design, compatibility assessments, backup solutions, and configuration management.
Develop strategies for current and future workstation hardware and software upgrades.
Perform operating system, workstation, laboratory application, and automation system upgrades.
Create and maintain technical documentation supporting validation, testing, and system lifecycle activities.
Support validation efforts by providing technical design documentation and infrastructure specifications.
Ensure GMP data integrity and compliance requirements are incorporated into workstation and application support activities.
Collaborate with site organizations and enterprise IT teams to drive best practices, governance processes, and service support improvements.
Align workstation and infrastructure support strategies with corporate Lifecycle Management (LCM) initiatives.