Analyst, IT - Infrastructure Support
About The Position
We are seeking an Analyst, IT Infrastructure Support to join our team at our Newark, CA Bakery. As an Analyst, IT Infrastructure Support, you will be accountable for delivering reliable onsite technology support that enables bakery production, warehousing, logistics, quality, and administrative operations. This role serves as the primary local IT resource, ensuring seamless technology services, maintaining critical infrastructure, and partnering with business teams to drive operational excellence. This role requires you to be onsite at the assigned location four days per week, giving you hands-on collaboration with the team and daily exposure to the pulse of the business.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, a related discipline, or an equivalent combination of education and experience.
- Minimum of six (6) years of experience in technical support, infrastructure support, desktop support, client services, or related IT functions.
- Working knowledge of Microsoft Windows operating systems, endpoint support, and Microsoft 365 technologies including Outlook, Teams, Entra ID, Intune, and Exchange Online.
- Experience supporting desktops, laptops, printers, mobile devices, conferencing systems, and related peripherals.
- Basic understanding of networking concepts including wireless networking, switching, TCP/IP, VPN connectivity, and infrastructure troubleshooting.
- Strong troubleshooting, analytical, customer service, communication, and documentation skills with the ability to manage multiple priorities.
- Ability to travel regularly (25% to 50% locally and occasionally out-of-state), work onsite, participate in on-call support, and lift or transport moderately heavy technology equipment.
Nice To Haves
- Experience supporting technology environments within manufacturing, bakery, distribution, warehousing, retail, or other operational settings.
- Experience using IT service management platforms such as ServiceNow.
- SAP user administration and support experience.
- Experience supporting enterprise technology deployments, upgrades, and infrastructure projects.
- Demonstrated ability to collaborate effectively across technical and non-technical business functions.
Responsibilities
- Provide onsite IT support and serve as the primary technology resource for bakery, warehouse, and office operations.
- Partner with cross-functional teams to align technology solutions with operational and business requirements.
- Maintain end-user technology, mobile devices, local infrastructure, and workplace technology services.
- Troubleshoot and resolve technical incidents, service requests, and infrastructure issues while meeting service expectations.
- Administer user accounts, access permissions, and endpoint configurations across approved enterprise platforms.
- Support technology deployments, upgrades, continuous improvement initiatives, and operational projects.
- Promote technology security, compliance, documentation, and service reliability through established IT processes and standards.
Benefits
- Comprehensive medical, dental, and vision coverage
- Company-paid life insurance and additional voluntary options
- Paid parental leave
- Generous paid time off
- Holidays
- A competitive 401(k) with immediate company match
- Short- and long-term disability coverage
- Opportunities to build skills, grow your career, and develop expertise through Aspire Bakeries’ learning and development programs.
- HSA and FSA plans
- Performance incentive plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
