Workplace Services Manager Lead

Cresa • Austin, TX

2d • Hybrid

About The Position

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge. Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity. We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day. At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Requirements

• Bachelor's degree (BA/BS/BEng/BArch)
• 4-7 years of related experience
• Previous space occupancy planning or data management experience preferred
• Experience with computer-aided facility management (CAFM) experience a plus
• Proficiency with MS Office Suite (Outlook, Excel), and other data management software
• Must be able to inspect design plans and documents for accuracy
• Roles requires daily communication with client and team members
• Must be able to exchange accurate information at various levels, demonstrating the ability to build consensus for decision-making
• Maintains a courteous and professional manner, works well in a team environment
• Periodical evening and weekend work required during building opening, relocation and employee move projects

Nice To Haves

• Previous space occupancy planning or data management experience
• Experience with computer-aided facility management (CAFM)

Responsibilities

• Manage multiple audit projects and team priorities simultaneously from inception to close out.
• Maintain database of project floor plans, space assignments, occupancy, vacancy, and utilization data for assigned sites.
• Maintain accurate seating and headcount data in client’s space management platform.
• Manage a team of 4-6 direct reports.
• Assist with training, goal setting and professional development of direct reports and/or support staff as needed.
• Regular audits of the existing space for changes to architecture, FF&E and signage.
• Develop, prepare, and distribute cadenced and requested reports for select business units.
• Analyze and summarize space occupancy data in a clear, concise manner.
• Maintain strong multi-level customer contact and relationships and directs space needs.
• Support Launch and Move teams by providing accurate space floor plans and assignment data as required.
• Meet all SLA requirements by providing daily correspondence, updates and resolutions for client needs via ticketing system.
• Support the client’s Onboarding process (badge access, security clearance, parking and seat assignments).
• Facilitate the coordination of Individual Moves (up to 10 headcount).
• Update seat assignments with new hires, transfers, terminations and distributes to client and strategic planning teams as requested.
• Provide measurable and timely response to client inquiries, work requests, and concerns.
• Develop and lead a project team of key stakeholders (including vendor partners and clients etc.) to meet the project milestones and deliverables.
• Able to read and understand project documents such as: floor plan drawings, allocation plans, space data management documents, and reports.
• Develop vendor relationships and knowledge of their services and scope along with high-level processes.
• Educate key stakeholders on the utilization and features of client’s space management platform.
• Participate in process improvement and initiatives.
• Develop and maintain accurate project documentation/project files.
• Facilitates project meetings with space occupancy planner and key stakeholders.
• Document project risk and issues and escalate as needed.
• Models professionalism and core company values.

Benefits

• The job description mentions that Cresa is committed to developing and maintaining a diverse workforce and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level