Manager, Workplace Services
About The Position
The Trade Desk is seeking an experienced Workplace Manager to join our Workplace Services team in New York. This is a highly visible leadership role responsible for shaping the day-to-day workplace experience within one of our largest global offices. Workplace Managers are people leaders first—setting the tone for service, accountability, communication, and operational excellence. This role leads through others to deliver a seamless workplace experience that supports employee productivity, engagement, and business priorities. The ideal candidate is a strategic, hospitality-driven operator who can manage complexity, build strong partnerships, drive results, and develop high-performing teams in a fast-paced environment.
Requirements
- 5+ years of relevant experience (or 10+ years equivalent) in workplace, hospitality, or operations leadership, preferably in fast-paced or tech environments
- Proven experience leading and developing teams/individual contributors
- Strong organizational, problem-solving, and communication skills with high emotional intelligence
- Strategic thinker with strong business acumen and the ability to balance employee experience with operational priorities
- Skilled at scaling operations, improving processes, and driving consistency in growing environments
- Collaborative and confident working with senior leaders and cross-functional stakeholders
- Adaptable and resilient, with the ability to lead through ambiguity and change
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Able to work flexible hours and respond to workplace needs as required
- Comfortable with active, on-site responsibilities, including occasional lifting (up to 50 lbs)
Responsibilities
- Lead and develop a high-performing Workplace team, driving accountability, collaboration, and service excellence
- Oversee day-to-day workplace operations, including employee and guest experience, communications, events, food and beverage, facilities coordination, vendor management, and safety
- Own the end-to-end workplace experience, ensuring a seamless, high-quality environment aligned with business needs
- Lead through others while maintaining visibility into priorities, performance, and outcomes
- Build and maintain strong relationships with senior leaders and cross-functional partners (Real Estate, HR, IT, Security, Facilities, etc.)
- Translate operational priorities into clear, actionable communication across audiences
- Monitor workplace performance through feedback, observations, and metrics, driving continuous improvement
- Manage budgets, processes, and scalable operational frameworks to enhance efficiency and service delivery
- Identify and implement opportunities to streamline operations and elevate the workplace experience
- Oversee vendor strategy and performance, ensuring consistency, accountability, and service quality
- Exercise sound judgment in decision-making, escalation, and sensitive situations
- Support business continuity, operational readiness, and workplace safety initiatives
Benefits
- Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
- Retirement benefits such as a 401k plan and company match
- Short and long-term disability coverage
- Basic life insurance
- Well-being benefits
- Reimbursement for certain tuition expenses
- Parental leave
- Sick time of 1 hour per 30 hours worked
- Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
- Around 13 paid holidays per year
- Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
