Facilities & Workplace Services Manager

Texas Capital•San Antonio, TX

1d•Onsite

About The Position

Texas Capital is a financial institution dedicated to helping businesses and their leaders by providing deep knowledge and expertise, offering core financial products, and building long-lasting relationships. The company is headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano, and San Antonio, and has been recognized as a top workplace and regional bank. The Facilities & Workplace Services Manager will be responsible for monitoring and maintaining building systems, managing all aspects of facilities maintenance including preventative maintenance, repairs, and renovations, and ensuring efficient and safe working conditions. This role involves developing and managing budgets, negotiating vendor contracts, overseeing maintenance staff, optimizing space, and ensuring adherence to health, safety, and environmental regulations. The manager will also provide operational oversight for Workplace Services and collaborate with various stakeholders to support organizational goals and maintain an employee-first environment.

Requirements

Minimum of ten years’ experience in Facilities or Property Mgmt.
Strong knowledge of facilities principles and practices and building & equipment engineering.
Knowledge of leasing and construction management.
Mechanically inclined and knowledge of common building HVAC, plumbing and electrical equipment, systems and operations.
Deep technical understanding of building systems (HVAC, electrical, plumbing, life safety systems) and ability to troubleshoot complex issues.
Familiarity with critical environments (UPS, ATS, generators, chillers) and ability to interpret technical drawings and schematics.
Knowledge in building automation systems (BAS) for lighting, equipment programming, and energy management tools for optimization.
Strong vendor management and ability to evaluate technical service providers.
Risk management skills for compliance, emergency preparedness, and business continuity.
Ability to interpret and apply building codes, safety regulations, and environmental standards.
Data-driven decision-making using metrics for preventive maintenance and cost optimization.
Willing to function as after-hours contact for facility emergencies and be accessible via phone.
Strong financial acumen, contract management and purchasing experience.
Occasionally required travel to manage finish-out projects, moves, and property inspections.
Excellent communication (both verbal and written) and interpersonal skills with ability to influence and collaborate with stakeholders at every level.
Strong negotiating and presentation skills.
Project management experience coordinating multiple stakeholders towards a completion date.
Proven experience working with executives and senior managers.
Ability to determine and set priorities.
Excellent analytical and decision-making skills to make appropriate decisions when solving critical problems and accomplishing objectives.
Basic software skills for analysis, reports and presentations.
Ability to be influential and establish positive working relationships across the organization.

Nice To Haves

Preferred degree in Business (Administration, Real Estate, Finance, Accounting), Engineering, Architecture, Interior Design or equivalent.
Direct industry related certificates (IFMA, IREM, BOMA, CoreNet) and/or acceptable substitution for consideration will be verifiable long-term performance in a like or similar role.
Knowledge of sustainability practices and emerging technologies for smart buildings.

Responsibilities

Monitor building and its systems (Electrical, HVAC, Plumbing, etc.) and ensures all are in good working order and are properly maintained to ensure on-going efficient and safe working conditions.
Where applicable, ensures the continuous operations of Emergency Generators, UPSs and ATS equipment, inspection schedules and annual testing.
Understands, implements and maintains safety procedures and plans for emergency preparedness and business continuity.
Manage all aspects of facilities maintenance, including preventative maintenance, repairs and renovations.
Develops and implements preventative maintenance schedules for equipment such as generators, chillers, ATS/UPSs and cooling units that support critical environments along with environmental services like carpet cleaning, window cleaning and filter changes.
Assists in the optimization of space, coordinates office and employee moves and space changes while managing efficient use of resources.
Assists in the negotiation of and manages contracts with external vendors for services such as cleaning, landscaping, moving and equipment or appliance preventive maintenance.
Ensure all services are provided per agreement.
Assists in the development of and manages budgets for facility operations, maintenance and capital projects.
Tracks actual expenses and identifies and/or implements cost-saving opportunities.
Ensures facility adheres to all relevant health, safety, uniform building codes and environmental regulations.
Recommends and implements both short and long-term plans for facility improvements, upgrades and sustainability.
Oversees and manages maintenance and cleaning staff which are employed by or contracted for Texas Capital.
As needed, engages third party vendors to perform painting, plumbing, electrical and mechanical repairs and arranges access, COI compliance and scope of work.
Assists with the purchase of furniture, fixtures, and supplies and manages assets for redeployment as needed for projects or space renovation.
Meets with vendors and major suppliers to evaluate products and services.
Assists in negotiation agreements to ensure quality and pricing.
Supports planning and project management teams.
Establishes and maintains relationships with architects, engineers, contractors, and consultants engaged in projects to ensure projects are aligned with current facility and Corporate Standards.
Provides operational oversight for Workplace Services (amenities, mail, print/copy areas) ensuring service delivery aligns with Workplace Experience strategy set by the Workplace Experience team.
Partners with Workplace Experience leadership to execute service standards and maintain an employees-first environment.
Exhibits and promotes high standards of customer service and teamwork.
Maintain on-going relationships with line of business contacts.
Contributes to and maintains reports relating to budgets, space utilization, vendor activities, preventive maintenance schedules, cleaning frequencies and moves.
Assures adherence to corporate space and furniture guidelines.
Collaborates with Space Management on floor plans and as-builts to confirm they are accurately maintained in central repository and records of space occupancy and utilization are always current.
Familiar with contract language to ensure adherence to real estate leases, amendments, and other related documents for all properties in management portfolio.
Representative to building ownership’s general management, property management teams and landlord’s contractors to ensure all facility management services are being provided at high performance level.
Review monthly invoices for completion of work and accuracy.
Conducts reoccurring inspections of facility to identify and address potential issues in the immediate or near term and to contribute to future M&R or Capital planning.
Communicate effectively with various stakeholders, including executives, management and vendors.
Stays up to date on facilities management and relevant technologies such as monitoring equipment, lighting controls, etc.
Collaborate with CRE functional teammates and business partners to create workplace environments that support organizational goals.