Sr Manager, Workplace Services

The Trade Desk • New York, NY

7h

About The Position

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.
So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!
The Trade Desk is seeking an experienced Senior Manager, Workplace Services to lead workplace operations and team performance within one of our major office environments. This role is responsible for delivering a best‑in‑class workplace experience that supports employee productivity, collaboration, culture, and business growth.
This leader balances strategic thinking with operational excellence, oversees complex day‑to‑day operations, and develops scalable workplace programs as offices grow in size and complexity. The Senior Manager acts as a cultural ambassador, brings a hospitality‑forward mindset, and partners closely with Regional Workplace leadership, Real Estate, People teams, IT, and senior business stakeholders.

Requirements

• A proven people leader with experience managing teams that include both managers and individual contributors.
• A strong operator who can navigate complex environments, manage competing priorities, and deliver reliable results.
• A collaborative leader with high EQ who builds trust and credibility across functions and with executive stakeholders.
• Strategic and solutions‑oriented, with a continuous improvement mindset and strong business acumen.
• An excellent communicator with the ability to influence, clarify complex topics, and lead through change.
• Detail‑oriented, resilient, and comfortable exercising independent judgment in a fast‑paced environment.

Responsibilities

• Co-Lead and develop a high‑performing Workplace Services team, including both managers and individual contributors, by setting clear goals, expectations, and operating standards aligned with global Workplace Services strategy.
• Provide coaching, mentorship, ongoing feedback, and career development support to build leadership capability and operational excellence across the team.
• Oversee end‑to‑end workplace operations for a large, high‑volume office, including office services, food and beverage programs, facilities coordination, events support, and vendor management.
• Develop and implement scalable processes, frameworks, and operational plans that ensure consistent, high‑quality service delivery while supporting office growth.
• Manage workplace budgets and operational planning to ensure financial sustainability and alignment with company priorities.
• Act as an escalation point for complex workplace issues, exercising sound judgment to resolve challenges efficiently and effectively.
• Build strong relationships with senior leaders and cross‑functional partners to align workplace strategy with business needs.
• Use workplace data, employee feedback, and operational insights to evaluate programs, identify improvement opportunities, and inform workplace strategy.
• Partner with Real Estate, Facilities, IT, HR, and vendors to ensure workplace systems, technologies, and services support productivity, safety, and a positive employee experience.
• Lead workplace communications and help shape how the workplace evolves to support collaboration and culture.
• Ensure compliance with local regulations and partner with building management and HR to maintain a safe, secure, and welcoming workplace.

Benefits

• comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
• retirement benefits such as a 401k plan and company match
• short and long-term disability coverage
• basic life insurance
• well-being benefits
• reimbursement for certain tuition expenses
• parental leave
• sick time of 1 hour per 30 hours worked
• vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
• around 13 paid holidays per year
• Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed