Workplace Services Specialist

GoodRx • San Francisco, CA

1d • $31 - $66 • Onsite

About The Position

The Workplace Services Specialist plays a central role in bringing the San Francisco office to life by creating a workplace that is not only seamless and efficient, but also vibrant, welcoming, and deeply connected to our culture. This is more than an operations role; it’s an opportunity to shape the everyday employee experience and make the office a place people genuinely want to be. As the heartbeat of the office, this person ensures everything runs smoothly—from facilities and vendor coordination to employee support. Partnering with teams across the business, they help design and deliver events, programs, and moments that reflect and reinforce GoodRx’s culture. This role is perfect for someone who thrives on creating exceptional experiences, anticipates needs before they arise, and takes pride in both the details and the bigger picture. The ideal candidate brings a strong service mindset, creative energy, and a passion for building an inclusive, engaging environment where employees and visitors feel supported, inspired, and connected every day.

Requirements

• 2–3+ years of experience in workplace operations, office management, hospitality, or a related field
• Strong organizational and execution skills with exceptional attention to detail
• Ability to manage multiple priorities independently in a fast-paced environment
• Proactive problem-solver with a solutions-oriented mindset and strong sense of ownership
• Experience coordinating vendors, workplace services, and in-office events
• Strong communication and collaboration skills, with the ability to build relationships across teams
• Passion for delivering high-quality employee experiences with a strong service mindset
• Ability to anticipate needs, take initiative, and adapt in a dynamic environment
• Creativity and enthusiasm for building engaging, culture-driven workplace experiences
• Experience creating and maintaining employee-facing resources (e.g., intranet content, guides, documentation)
• Familiarity with tools such as Google Workspace, ServiceNow, and related technologies

Nice To Haves

• Knowledge of San Francisco vendors and workplace services is a plus

Responsibilities

• Oversee day-to-day operations of the San Francisco office, including facilities, maintenance, seating, access, and overall functionality
• Serve as the primary point of contact for workplace needs, resolving issues and escalating when needed
• Partner with building management and IT to coordinate maintenance and basic workplace troubleshooting
• Identify operational gaps and implement improvements to enhance efficiency and reliability
• Create a welcoming, inclusive, and engaging office environment that brings GoodRx culture to life
• Provide high-quality, responsive support to employees and anticipate workplace needs
• Support onboarding experiences, including seating and new hire setup
• Welcome and assist visitors, candidates, and VIP guests
• Partner with internal teams to coordinate logistics, timelines, and communications
• Manage vendor relationships (facilities, food & beverage, office services) and oversee onsite programs
• Leverage local vendor knowledge to enhance workplace offerings while supporting budget tracking
• Manage seating, occupancy tracking, and workplace requests through systems like ServiceNow
• Maintain accurate workplace data, documentation, and employee resources (e.g., intranet, guides)
• Continuously improve processes, workflows, and tools to enhance the employee experience
• Support workplace initiatives and events using strong organizational and project management skills

Benefits

• GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits.
• Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave.
• GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees