Sr Workplace Associate

The Trade Desk•New York, NY

12h

About The Position

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day. So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk! What we do: The Trade Desk is seeking a Sr Workplace Associate to join our dynamic Workplace Services team! Our Sr Workplace Associates are responsible for supporting all day-to-day office operations with the goal of providing a positive, safe, productive, and “best in class” workplace experience. This position is responsible for offering the highest level of customer and employee service while assisting with management of high-volume, high-touch services and programs. We are strong Cultural Ambassadors for The Trade Desk, bringing first-class hospitality and a customer centric approach to work each day. We are agile, gritty, and engaging. We bring an upbeat, positive attitude to everything we do to accomplish our objectives. Excellent organizational, problem-solving, and written and verbal communication skills are critical to our success. We are multi-faceted, dynamic, and engaging, and our work touches many aspects of what contributes to the success of The Trade Desk and its employees!

Requirements

Minimum 3+ years of previous experience working in a fast-paced office or professional work environment. Experience within the workplace field is a plus.
Genuine interest in providing an outstanding level of service.
Identifies gaps and proactively implements solutions without waiting for direction.
Comfortable in and thrives in a fast-paced, evolving environment with shifting priorities and ambiguity, and where success is measured collectively, not individually.
Passion – your work matters, and you deliver it with an upbeat, positive attitude with attention to detail.
Grit – sometimes solutions take creative thinking and multiple iterations. You are resilient to finding solutions.
Excellent written and verbal communication skills, in both large and small groups.
Confident with public speaking, presenting to large groups of people.
Proactive attitude - check in with team early and often, alert the appropriate staff when there’s an issue and always strive to provide outstanding customer service.
A creative mind with an ability to suggest improvements.
Able to respond after hours for emergencies and able to work outside of designated hours as needed.
Full knowledge of MS Office Suite – Word/Excel/PowerPoint.
Active duties requiring walking, standing, reaching, bending, and crouching as part of daily activities.
Ability to lift 50 lbs.

Responsibilities

Working under the direct supervision of your onsite manager, act as a primary point of contact for the office and assist with daily operational workplace requirements.
Engage with employees at all levels of the organization to get the “pulse of the culture” within the workplace while providing a positive employee and guest experience for all.
Work with management to support and execute projects.
Actively contributes to a highly collaborative team environment, stepping in to support peers and shared team priorities.
Takes full ownership of assigned programs and operational areas, ensuring end-to-end execution and continuous improvement.
Work within budgets provided with accountability.
Approaches every interaction with a hospitality-first mindset, anticipating needs and creating thoughtful, high-impact employee experiences.
Proactive approach to change management in a growing environment.
Attend promptly to maintenance issues and follow up to ensure satisfactory resolution.
Conduct regular building walk-throughs to ensure cleanliness, address immediate maintenance or safety concerns, and communicate with employees as necessary.
Supports the team with creative communication strategies and new workplace processes.
Assist with the new hire onboarding process for employees and contractors.
Partner with internal stakeholders and special committees to assist with organizing, planning, budgeting, and identifying outside vendors for in-house activities such as morale events, team meetings, and holiday parties.
Plays an active role in shaping and reinforcing office culture through daily interactions, programming, and employee engagement.
Understands and contributes to scalable operational processes, helping standardize workflows across a growing office footprint.
Uses data and feedback to continuously improve workplace programs and services.
Builds strong relationships with cross-functional partners (People, IT, Engagement, Facilities, Real Estate) to deliver seamless workplace experiences.
Collaborate with global Workplace Services colleagues on best practices.

Benefits

comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
retirement benefits such as a 401k plan and company match
short and long-term disability coverage
basic life insurance
well-being benefits
reimbursement for certain tuition expenses
parental leave
sick time of 1 hour per 30 hours worked
vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
around 13 paid holidays per year
Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan