Workplace Associate

JLL•Houston, CO

2d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Summary The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards.

Requirements

Associate's degree in facilities management, building management, business, or related field; OR 2+ years of experience in Facility or Property Administration
Superior customer service skills
Ability to maintain professionalism in stressful situations
Effective planning and time management skills
Ability to multitask and work independently
Experience with Corrigo or other CMMS/Automated Work Order systems
Proficiency in Microsoft Office applications
Strong written and verbal communication skills
Excellent organizational abilities and collaborative approach
Advanced proficiency in Excel for customizing administrative reports
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Create a comfortable, welcoming, and hospitable environment for employees and guests
Handle internal and external communications, including monitoring the main phone line
Anticipate client needs through observation to create memorable experiences
Perform additional responsibilities as assigned by the Facilities Manager
Support the Workplace Management team with tactical planning and daily operations
Provide facility-specific assistance to the project management team
Schedule, coordinate and communicate maintenance activities
Manage internal and building work order systems and invoice processing
Provide authentic, caring, and timely services to create a welcoming environment
Serve as a solution provider by directing teammates and guests to appropriate points of contact
Monitor office/facility conditions continuously
Ensure appropriate follow-up with teammates and stakeholders
Provide direction to vendors and service providers to ensure excellent coordination of work
Assist with meeting and conference room reservations
Deliver personable and efficient visitor registration services
Ensure regulatory compliance in visitor access systems
Execute emergency response plans when necessary to ensure safety of clients and guests
Maintain cleanliness of kitchen and break areas
Monitor and stock snacks, drinks, paper goods, and utensils
Place orders for kitchen supplies as needed
Ensure proper functioning of beverage machines and coordinate repairs when necessary
Organize receipt and delivery of mail and courier services
Manage mail distribution
Process outgoing packages and overnight deliveries
Administer and maintain badge access for the office
Support budgetary requests, analysis, and reporting
Follow all HSSE guidelines