Associate, Digital Workplace Support
About The Position
This role supports the “front door” to Sandy Hook Promise’s digital workplace. The Digital Workplace Associate assists in maintaining and improving the primary entry point through which employees access information, tools, communications, and resources. This individual helps ensure a clear, intuitive, and engaging experience that enables a fully remote workforce to operate efficiently and stay aligned. This role contributes to SHP’s transition from SharePoint Classic to SharePoint Modern and supports the tools we use (Tango, Box, Zoom, etc.) to enhance the broader employee experience through site updates, content organization, and user support.
Requirements
- 2+ years of SharePoint Online (modern) and Microsoft 365 experience
- Understanding of content organization, usability, or digital tools (SharePoint experience a plus)
- Experience with digital workplace tools, collaboration platforms, and/or intranet design
- Strong attention to detail and ability to follow established processes and guidelines
- Clear communication skills and willingness to collaborate with team members across departments
- Ability to learn new tools and systems with guidance
Nice To Haves
- Experience supporting or assisting with tool adoption, training, or documentation is a plus
- Familiarity with tools such as Zoom, Box, or similar platforms is helpful
- Exposure to Power Platform (Power Automate, Power Apps) is a plus but not required
Responsibilities
- Manage the maintenance of the SharePoint-based “front door” (intranet/home experience), including updates to structure, navigation, and content
- Assist in building and updating modern SharePoint sites and pages to improve clarity, usability, and accessibility
- Maintain permissions, metadata, and document libraries under guidance from senior team members
- Maintain modern SharePoint sites and pages that prioritize clarity, findability, and usability
- Follow established standards for content organization, naming conventions, and page design
- Partner with departments to help publish and organize communications and resources on the intranet
- Support adoption of collaboration tools (e.g., SharePoint, Box, Zoom, Tango) by assisting with basic user questions and troubleshooting
- Help develop and maintain training materials, guides, and self-service resources
- Participate in testing and supporting SharePoint migration and modernization efforts
- A commitment to SHP's vision and values.
- Perform other duties as assigned based on organizational needs
Benefits
- Unlimited PTO
- Flexible schedules
- Paid holidays and 10 days sick leave
- Paid parental leave
- Health, dental, and vision
- Employer paid life insurance and short- and long-term disability
- 401k match
- Professional development stipend
- Wellness & mental health support
- Employer Paid Employee Assistance Program.
- We provide remote office support for all staff, which includes a laptop, home office reimbursement, monthly Wi-Fi reimbursement up to $40, and monthly cell phone reimbursement up to $50.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
