VP, Digital Workplace Experience

Berkadia•Ambler, PA

About The Position

Are you looking for an opportunity to make an impact and shape the future of the commercial real estate (CRE) industry? Innovation meets excellence at Berkadia, where we give you the space you need to create and allow your ideas to flourish. We are leading the evolution of CRE, and can't do that without innovators who are driven by curiosity and are willing to challenge the status quo as they chart their career path – and Berkadia's future. Be Part of Building the Next. Be Berkadia. The VP - Digital Workplace Experience is a strategic leader responsible for creating seamless, modern, and secure employee technology experience across the enterprise. This role blends digital workplace strategy, endpoint and collaboration ecosystems, Digital Employee Experience (DEX) capabilities, AI‑enabled productivity, and the integration of digital and physical workplace environments. The leader will partner across key operational and employee‑facing functions to deliver a smooth, frictionless end‑to-end employee journey. We Innovate to shape the future of CRE, so in this role you will be responsible for: Digital Workplace Strategy & Modern Experience Vision Develop and execute a holistic Modern Digital Workplace strategy that unifies endpoint technologies, collaboration platforms, workplace experience tools, and hybrid work models. Build and manage an Integrated Physical + Digital Workplace Experience roadmap, ensuring consistent, intuitive user experiences across both office and remote settings. Drive digital adoption, employee digital literacy, and technology-enabled behaviors across the enterprise. Drive the development and implementation of AI-powered workplace solutions, including virtual assistants, automated workflows, and intelligent digital support to enhance employee self-service and productivity. Leverage analytics and experience monitoring to optimize digital employee journeys and continuously improve workplace efficiency. Serve as a senior thought leader for workplace technology innovation, employee experience, and emerging trends. Digital Employee Experience (DEX) Strategy & Platform Ownership Lead the implementation and evolution of DEX platforms, including experience telemetry, sentiment analytics, automated remediation, and proactive issue detection. Develop governance practices for experience scoring, benchmarking, automated healing workflows, and experience insight review cycles. Use DEX insights to improve device performance, application stability, collaboration experience, workflow friction, and overall employee satisfaction. Integrate DEX telemetry into broader operational processes, partnering with Service Desk, Engineering, and Support teams to elevate service quality and reduce incidents. Enterprise Endpoint & Workplace Technology Strategy Develop and execute an enterprise endpoint and workplace technology strategy encompassing device management, operating systems, configuration, application delivery, and lifecycle for secure, high-performing, and reliable user experiences. Oversee engineering and technology teams to deliver and continually improve modern device architectures, collaboration platforms, AV/meeting technologies, and productivity systems that support hybrid and remote work. Partner with Facilities to create technology-enabled workplaces, identify and address workflow friction points, and maintain a balanced roadmap focused on modernization, operational stability, AI integration, and user experience enhancements. Ensure workplace technologies comply with enterprise security, privacy, and compliance standards, partnering with InfoSec to manage risks and guide responsible AI use. Leadership, Team Development & Vendor Management Lead high‑performing engineering, workplace experience, and collaboration teams. Promote a culture of innovation, accountability, and customer‑centricity. Manage vendor relationships, contracts, and workplace technology investments. Oversee budgeting, planning, and prioritization of workplace initiatives.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
10+ years of progressive experience in workplace technology, end‑user computing, collaboration tools, or digital workplace leadership.
5+ years managing technical teams.
Proven experience with DEX platforms, collaboration ecosystems, endpoint engineering, and ITSM/digital experience monitoring.
Experience implementing AI‑driven workplace capabilities.
Experience leading hybrid workplace transformation or workplace experience engineering.
Background in automation‑driven support models and workflow optimization.
Demonstrated success driving adoption of modern tools and improving employee experience.

Responsibilities

Develop and execute a holistic Modern Digital Workplace strategy that unifies endpoint technologies, collaboration platforms, workplace experience tools, and hybrid work models.
Build and manage an Integrated Physical + Digital Workplace Experience roadmap, ensuring consistent, intuitive user experiences across both office and remote settings.
Drive digital adoption, employee digital literacy, and technology-enabled behaviors across the enterprise.
Drive the development and implementation of AI-powered workplace solutions, including virtual assistants, automated workflows, and intelligent digital support to enhance employee self-service and productivity.
Leverage analytics and experience monitoring to optimize digital employee journeys and continuously improve workplace efficiency.
Serve as a senior thought leader for workplace technology innovation, employee experience, and emerging trends.
Lead the implementation and evolution of DEX platforms, including experience telemetry, sentiment analytics, automated remediation, and proactive issue detection.
Develop governance practices for experience scoring, benchmarking, automated healing workflows, and experience insight review cycles.
Use DEX insights to improve device performance, application stability, collaboration experience, workflow friction, and overall employee satisfaction.
Integrate DEX telemetry into broader operational processes, partnering with Service Desk, Engineering, and Support teams to elevate service quality and reduce incidents.
Develop and execute an enterprise endpoint and workplace technology strategy encompassing device management, operating systems, configuration, application delivery, and lifecycle for secure, high-performing, and reliable user experiences.
Oversee engineering and technology teams to deliver and continually improve modern device architectures, collaboration platforms, AV/meeting technologies, and productivity systems that support hybrid and remote work.
Partner with Facilities to create technology-enabled workplaces, identify and address workflow friction points, and maintain a balanced roadmap focused on modernization, operational stability, AI integration, and user experience enhancements.
Ensure workplace technologies comply with enterprise security, privacy, and compliance standards, partnering with InfoSec to manage risks and guide responsible AI use.
Lead high‑performing engineering, workplace experience, and collaboration teams.
Promote a culture of innovation, accountability, and customer‑centricity.
Manage vendor relationships, contracts, and workplace technology investments.
Oversee budgeting, planning, and prioritization of workplace initiatives.