Workplace Experience Associate

Aston Carter • Seattle, WA

3d • $20 - $22 • Onsite

About The Position

As a Workplace Experience Associate, you will play a crucial role in delivering a world-class customer service experience to employees and guests of a designated building. This role is part of the Workplace Experience function, which focuses on providing exceptional service to clients and visitors.

Requirements

• High School Diploma or GED with up to 2 years of job-related experience.
• Proficiency in following basic work routines and standards.
• Effective communication skills for exchanging straightforward information.
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Strong organizational skills and an inquisitive mindset.

Nice To Haves

• Experience in administrative support and the use of PowerPoint is beneficial.

Responsibilities

• Serve as the first point of contact for all individuals entering the facility, greeting them with a friendly and welcoming demeanor.
• Issue visitor and parking passes while adhering to security protocols.
• Answer telephones professionally, create presentations, and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.
• Manage janitorial or maintenance work orders and coordinate workplace services, including mail, office supply services, and onboarding.
• Address inquiries or complaints from employees, guests, and co-workers, providing solutions in a professional, customer service-driven manner.
• Organize and manage on-site events, including securing event space, setting up and tearing down rooms, and delivering supplies.
• Follow property-specific security and emergency procedures, notifying appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors supplying services or goods to the workplace.
• Communicate detailed and/or complicated information within the team, following specific directions from management.
• Utilize existing procedures to solve straightforward problems with limited discretion.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED