WORKPLACE EXPERIENCE MANAGER

Compass Group•Newark, NJ

1d•$85,000 - $90,000

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA. ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job Summary The Workplace Experience Manager is responsible for managing a team of 4 people in the Newark office and 3 Office Managers in New York, Los Angeles and Boston. The role is responsible for the leadership of the day-to-day activities including mailroom/copy centers, hospitality, facilities monitoring, and general administrative support.

Requirements

Manage a team of 4 people in the Newark office and 3 Office Managers in New York, Los Angeles and Boston.
Leadership of the day-to-day activities including mailroom/copy centers, hospitality, facilities monitoring, and general administrative support.

Responsibilities

Lead by example, delegate, and build strong relationships with associates and clients
Manage and provide direction to on-site team in all aspects of mailroom and office services
Oversee the process of all shipments, mailings, and messenger pick-ups
Serve as unequivocal leader of the Workplace Solutions program
Respond to requests in a timely manner and extend outstanding customer service to all internal/external customers and clients
Collect and maintain records of metrics related to volumes and time and motion studies
Demonstrate proactive thinking and planning for both client and EverSource operations
Serve as client’s main point of contact, host regular client meetings, and review metrics data related to essential job functions
Produce client invoicing and maintain records related to supplemental billing in a timely and accurate manner
Prove flexible when faced with deadlines and challenges
Oversee physical appearance of all serviceable areas of the site including: conference rooms, pantries, studio rooms, lobbies, copy centers, office services, supplies, etc.
Manage inventory of office supplies and coordinate ordering
Submit work orders related to facilities monitoring such as light bulb replacements, temperature requests, and general office upkeep requests
Manages lost and found program
Provides leadership in emergency protocols
Manages client locker program
Provides leadership in visitor tours initiative
Contributes to the operation of the employee shuttle program
Maintain documented procedures for all ESFM processes and responsibilities
Gain a full understanding for the utilization of Compass Group systems and applications
Adhere to procedures and guidelines to remain compliant with all ESFM and Compass Group standards
Responsible for cross-training all on-site associates and participating in on-going training programs
Capture and manage employee time and PTO schedule
Supervise dress code policy and provide guidance where needed
Perform administrative tasks and other duties as needed