Workplace Experience Manager

Tutor Intelligence • Watertown, MA

1d • $75,000 - $150,000 • Onsite

About The Position

Tutor Intelligence is seeking a Director of Workplace Experience to manage and maintain their unique office environment, which includes industrial workspaces, robot demonstration areas, conference rooms, and a common space cafe. This role is crucial for ensuring the office runs smoothly for their team of approximately 100 people. The Director will be responsible for the cleanliness, organization, and functionality of all office areas, managing vendors, overseeing operational systems, and ensuring an excellent experience for employees and visitors. The role requires a hands-on approach, strong organizational skills, and the ability to manage diverse operational tasks and vendor relationships.

Requirements

• A natural host — someone who derives genuine satisfaction from creating an environment where people feel well taken care of, whether that's a first-time visitor or a long-tenured employee.
• Comfortable operating across the full spectrum — from ensuring the café is stocked and the space is immaculate, to managing vendor contracts.
• Hands-on by nature; you do the work yourself before thinking about delegating it.
• Background in facilities, office operations, workplace management, or hospitality operations — we think great candidates could come from any of these paths.
• Strong organizational instincts — you build systems, track details, and follow through without being reminded.
• Comfortable managing vendor relationships and contracts, and holding outside partners accountable.
• Enough familiarity with contractors and building management to navigate them confidently.
• Comfortable working alongside interesting, complex, and sometimes large equipment.
• Self-directed and highly resourceful; you figure things out.
• Believes our space is a reflection of who we are — and holds it to that standard.

Responsibilities

• Own the day-to-day feel of the space — maintaining common areas, keeping the kitchen stocked and organized, ensuring every corner of the office reflects the standard we hold ourselves to.
• Manage daily package monitoring, mail pickup, and receiving — making sure deliveries are tracked, sorted, and routed to the right people.
• Manage trash and recycling across a mixed-use space, including any special disposal needs for industrial areas.
• Coordinate weekly lunch ordering for the organization.
• Coordinate and manage vendors for outside work: security, electrical, and general contractors.
• Navigate building requirements and maintenance work orders, serving as the main point of contact with building management.
• Build and maintain systems and routines so the space stays functional, safe, and consistently excellent over time.
• Own the guest and visitor experience — ensuring every person who comes through our doors is greeted warmly and handled with care.
• Partner with the People team on onboarding — coordinating IT setup, access badges, desk assignments, and making sure day one feels organized and welcoming.
• Manage office supply procurement and maintain visibility into operational spend; track budgets and flag variances proactively.
• Own vendor relationships end-to-end: sourcing, contracts, invoicing, and ongoing accountability.
• Handle daily employee requests — fielding, triaging, and resolving the steady stream of asks that keep an office running.
• Serve as the connective tissue between the physical office, the ops function, and the people who rely on both.

Benefits

• health coverage
• dental coverage
• vision coverage
• 401(k)
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed