Senior Manager - Digital Product Management - Digital Workplace

American Express•Atlanta, GA

19h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started. The Digital Workplace Product Group, within the Technology organization at American Express, brings together foundational strategic technology capabilities in digital workplace. It connects business priorities with product roadmaps and drives product management standards across the Digital Workplace organization. At American Express, Digital Workplace aims to create the World’s Best Colleague Experience, which starts with great product management. Create the World's Best Digital Colleague Experience The Digital Workplace Product Group within the Technology organization at American Express is responsible for delivering secure, scalable, and modern collaboration capabilities to colleagues across the enterprise. We are seeking a skilled Senior Product Manager – Microsoft Teams to own the technical strategy, governance, and enterprise adoption of Microsoft Teams as a core collaboration and communications platform. This role requires hands-on experience managing Microsoft Teams at scale, strong fluency across the Microsoft 365 ecosystem, and demonstrated success driving behavioral change and platform adoption in complex, regulated environments. This role sits at the intersection of engineering, operations, and business transformation.

Requirements

5+ years of experience managing Microsoft Teams in a large enterprise (10,000+ users preferred).
Strong understanding of:
Teams’ architecture and service dependencies
Messaging and meeting policies
App permission policies and app governance
Cross-tenant collaboration and external access controls
Hands-on experience with:
Teams Admin Center and Microsoft 365 Admin Center
Experience implementing Teams governance frameworks at enterprise scale.
Strong understanding of:
SharePoint Online and OneDrive architecture
Exchange Online integration
Microsoft Purview (retention, DLP, eDiscovery, information barriers)
Sensitivity labels and data lifecycle management
Experience operating in regulated environments (financial services strongly preferred).
Proven experience defining and delivering platform roadmaps.
Ability to write detailed product requirements that reflect architectural and compliance considerations.
Experience managing platform-level KPIs (availability, reliability, performance, adoption).
Strong analytical skills and experience working with product telemetry and reporting dashboards.
Experience working in Agile environments with engineering teams.
Demonstrated experience leading enterprise-scale change initiatives.
Experience developing adoption strategies for collaboration or SaaS platforms.
Strong understanding of change management methodologies (e.g., ADKAR or similar frameworks).
Ability to influence behavior change across diverse business units.
Bachelor’s Degree required.

Nice To Haves

Master’s Degree a plus.

Responsibilities

Lead the Product Strategy for Microsoft Teams
Execute the enterprise roadmap for Microsoft Teams that considers chat, channels, meetings, shared channels, apps, bots, and integrations.
Evaluate Microsoft roadmap updates and determine enterprise readiness, impact, and deployment strategy.
Design and evolve governance models covering:
Team creation and provisioning
Naming conventions and lifecycle management
External access and guest collaboration
Shared channels and cross-tenant access
Information barriers and compliance controls
Partner with Security, Risk, Legal, and Compliance to align Teams configuration with regulatory requirements.
Translate business and compliance requirements into technical product requirements and prioritized backlogs.
Partner closely with engineering teams on:
Policy configuration and automation
API integrations and app governance
Performance monitoring and telemetry instrumentation
Partner with the DW Copilot team for the technical enablement of Microsoft Copilot in Teams and AI-powered meeting capabilities.
Assess risk, data governance implications, and readiness for AI feature rollouts.
Partner with data governance teams to ensure responsible AI deployment.
Develop and execute enterprise-wide adoption strategies grounded in behavioral change principles.
Use telemetry and usage analytics to identify adoption gaps, shadow IT risks, and collaboration inefficiencies.
Partner with communications, training, and business stakeholders to:
Develop enablement materials
Design role-based adoption campaigns
Promote best practices and platform standards
Measure adoption success through clearly defined KPIs (active usage, feature utilization, meeting quality, satisfaction scores).

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities