Senior Manager-Digital Product Management

American Express•Phoenix, AZ

12h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card and banking application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for ensuring that we attract and engage the right prospects and fit them with the right products that serve their needs. We are looking for a passionate, talented, and adaptable product leader to craft and deliver the experience acquisition platforms which power journey experiences for American Express’ prospect and customer applications for Card products. In this role, you will set the vision, strategy and deliver the product roadmap for data-driven experience capabilities within the global acquisition experience platform domain. You will lead a high-performing and nimble team of product managers, and partner with Technology, UX Design, UX Research, Marketing Analytics teams, Application journey teams, compliance, and privacy stakeholders to enable this vision that will directly contribute to the success of our company. You have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making, and for digital innovation. You enjoy being challenged and being part of a collaborative, diverse, and inclusive team, and you seek every opportunity to learn. Does this sound like you?

Requirements

Extensive Product Management experience in an Agile environment and with Data products and platforms.
Track record of delivering Enterprise level products under tight deadlines
Proven ability to craft, drive, and maintain a product vision, strategy, and prioritized backlog.
A good balance of technical knowledge, business acumen & data analytical skills.
Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.
Ability to coach and motivate a product team and foster a diverse and inclusive team culture, encouraging input and from all team members.
Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement.
Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence.
Ability to delegate effectively and empower and support decision-making.

Nice To Haves

Experience running cross-team Discovery for new products and product enhancements is a plus.
Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes is a plus.

Responsibilities

Defining product vision, strategy, and roadmap for data-driven capability.
Owning key stakeholder relationships across journey experience, compliance, engineering, risk and program management.
Owning product discovery by forming hypotheses, defining objectives and key results, and assessing options that best balance cost-benefit to achieve defined outcomes.
Defining MVPs to meet strategic business outcomes while balancing innovation and efficiency.
Identifying opportunities to reduce friction and increase automation and approval rates to generate incremental revenue via product enhancements and continuous experimentation, in partnership with compliance and data management team
Improving efficiency, scale, and time-to-market by leveraging and enhancing our global platform architecture, in partnership with technology and other acquisition product teams.
Leading, coaching, and developing a team of Analysts.
Leading Agile Release Train by prioritizing discovery outcomes and development feature backlog.
Partnering with Solution Managers to define scalable solutions that meet current and future product needs.
Delivering your goals and outcomes throughout the product lifecycle, partnering with Release Train Engineer to manage cross-team dependencies.
Improving efficiency of planning and delivery by contributing to process and working practice improvements.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities