Manager-Digital Product Management

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses, delivering products and services that help companies run and grow their business. Within GCS, the Product Development & Enterprise Solutions team leads a robust portfolio of digital products and capabilities for corporate and small business customers globally. One of the ways we advance our strategy is by building best-in-class digital platforms that elevate customer experiences, increase operational efficiency, and enable scalable growth. We are seeking a builder and owner to lead the evolution of our User Onboarding and Access Management experience for corporate program administrators. This is a highly visible role within the @ Work Digital Experiences team, focused on creating intuitive, secure, and scalable onboarding solutions for enterprise clients. This role is not about maintaining the status quo. It is about delivering durable, high-quality digital solutions that go beyond minimum requirements and raise the bar for our customers and internal partners. How will you make an impact in this role? You will own the product vision, roadmap, and delivery for onboarding and access management capabilities used by corporate administrators. You will:

Requirements

Proven ownership of digital product strategy and delivery across multiple stakeholder groups
Experience managing backlogs and driving agile delivery in partnership with engineering
Strong understanding of platform architecture and interconnected systems
Ability to collect, interpret, and act on customer feedback and usage data
Experience defining product goals, KPIs, and post-launch measurement frameworks

Nice To Haves

Experience building enterprise or B2B onboarding / access management solutions
Results-driven mindset with demonstrated ability to operate in complex matrixed organizations
Strong documentation, research, and structured problem-solving skills
Exceptional written and verbal communication skills

Responsibilities

Define and drive a clear product strategy aligned to commercial and customer outcomes
Build digital experiences that simplify complex enterprise processes
Anticipate downstream system impacts across interconnected platforms
Deliver features that are scalable, secure, and globally deployable
Partner closely with engineering, UX, compliance, servicing, and client teams

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities