Senior Manager-Digital Product Management

American Express•Sunrise, FL

17h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. We are a highly motivated and collaborative team, looking for a thought leader who has proven product development skills, relentless customer focus and the ability to thrive in a fast-paced environment.

Requirements

Deeply inquisitive, enjoys creative problem solving, has a strong attention to details and a can-do attitude and enjoys working at the intersection of tech and business
Strong end-user focus and understanding of customer empathy
Bachelor’s Degree plus 3-5 years’ experience in Agile or Scaled Agile Product Development preferred
Experience working with partners to ideate and define business features; prioritizing features based on business / customer value and feasibility, conducting product owner test validations.
Ability to manage technical, regulatory as well as communication complexity in large multi-workstream initiatives
Demonstrated strategic thought leadership to develop and iterate the product roadmap and backlog ensuring global reusability.
Self-motivated with ability to manage multiple project priorities and drive flawless execution in a quickly changing, highly matrixed environment
Excellent communication skills with ability to engage and influence partners and senior leaders

Responsibilities

Drive vision and development of new products, features, and capabilities based on an intimate knowledge of customer, business and technology
Critical participant in concept development and end-to-end customer experience design. Integrate customer research, usability studies and market analysis into actionable product requirement
Lead Consumer-wide critical initiatives to drive business results, improve customer experiences, and increase agility in product development
Drive products through development, testing and launch, advocating to achieve the best outcomes. Monitor product data and customer feedback post launch
Write and prioritize features for new products and product enhancements, balancing the needs of customers and stakeholders.
Ability to work in large, cross functional teams and negotiate across partners, such as Product, Risk, Legal & Compliance, Technology, Servicing, Web & Mobile, and more to define and pivot product needs.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities