Manager, Workplace Security - Global Workplace Services

Capital One • Plano, TX

1d • Onsite

About The Position

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community. That’s why our team is seeking a dynamic and experienced Manager of Workplace Security. As a Manager of Workplace Security, you’ll manage the day-to-day operations of physical security for Capital One’s Plano campus and other satellite corporate offices where you will be the primary safety and security point of contact, providing advice and solutions that mitigate physical and safety risks for Capital One.

Requirements

• Bachelor’s degree or military experience
• At least 7 years of corporate security, safety and security operations, law enforcement or combination of equivalent experience
• At least 3 years of program or project management experience

Nice To Haves

• Certified Protection Professional (CPP) or Physical Security Professional (PSP) Certifications
• 10+ years of safety and security operations, security consulting, law enforcement leadership experience
• 10+ years managing safety and security operations across multiple locations

Responsibilities

• Help build customer solutions, appropriately challenge business decisions and consider multiple options/perspectives to mitigate issues
• Learn how to navigate the organization, anticipate and address concerns with fact-based options
• Create lift for their team by applying and sharing their expertise
• Manage through ambiguity, keep an open mind when considering perspectives, and escalate effectively
• Be open to creative solutions, consider downstream impacts and use data to solve issues
• Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately
• Look for opportunities to help others be successful, recognize others and support a highly-effective team and values-based culture
• Have a passion for safety and security and how it influences culture and the environment
• Establish and maintain effective working relationships and solving problems
• Advance customer (internal/external) interfacing, problem-solving and relationship skills
• Manage security teams, vendors, and contractors, with expertise in security systems, incident response, and risk management
• Engage to communicate effectively with senior leadership, site managers, and external partners
• Lead emerging security challenges
• Successfully plan and organize security programs to enhance safety for our workplace
• Respond to and handle security incidents across area of responsibility
• Collaborate with the Director of Workplace Security to set objectives and lead security operations at regional sites
• Build relationships with executives, site leaders, and cross-functional teams to influence compliance and improve security programs
• Act as liaison between security and local teams to align on site and security objectives
• Conduct security risk assessments and audits at regional locations and address vulnerabilities
• Manage the budget, security vendors, and approve invoices and expenses within your area of responsibility
• Investigate policy violations, misconduct, and criminal activity
• Lead and implement incident management programs and support business continuity during emergencies
• Partner with facilities and workplace services teams to support employee programs and services
• Coordinate safety committees, prepare reports, and supervise mitigation activities
• Lead emergency response and safety training programs
• Provide security support for office projects and vendor coordination
• Ensure alignment with corporate policies and department guidelines
• Build relationships with local law enforcement, fire departments, and emergency teams
• Develop and conduct employee safety and security training programs
• Oversee a safe and secure environment at corporate events

Benefits

• A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager