Workplace Services Lead East

WPP • Boston, MA

5d • $100,000 - $230,000 • Hybrid

About The Position

The Workplace Services Lead serves as WPP’s senior Workplace Services representative across an assigned portfolio, with responsibility for stakeholder relationships, workplace outcomes, financial stewardship and alignment with WPP and REWS standards. This is a client-side leadership and governance role that translates business priorities into workplace requirements and ensures outsourced service providers meet WPP standards, financial objectives and contractual commitments.

The portfolio may include campus and non-campus locations. The role is based onsite at a larger campus location within the respective region. Day-to-day operational delivery and the direction, supervision and management of provider personnel remain the responsibility of the applicable service provider.

The role partners with business stakeholders and internal functions to oversee workplace strategy and experience, space planning and portfolio optimization, budgets and forecasts, provider performance, operational risk, HSSE and business continuity compliance, and performance insights. It also supports global REWS standards and initiatives and monitors sustainability performance against agreed targets.

Requirements

• 5–7+ years of experience in corporate workplace, corporate real estate, workplace experience or outsourced-service governance, preferably in a complex global organization.
• Bachelor’s degree in Facilities Management, Business Administration or a related field.
• Demonstrated experience as an intelligent client in an outsourced facilities-management environment, holding strategic service partners accountable for performance.
• Strong financial and commercial acumen, including budget development and forecasting and governance of provider relationships through budgets, contracts, SLAs/KPIs and performance frameworks.
• Understanding of workplace management systems, reporting and data analytics, with the ability to interpret outputs and use insights for decision-making, performance management and provider governance.
• In-depth knowledge of HSSE regulations and best practices.
• Strong understanding of workplace strategy, space planning principles and portfolio optimization practices.
• Experience leading complex workplace, transformation or change initiatives across multiple locations and stakeholder groups.
• Excellent communication and interpersonal skills, including the ability to influence stakeholders, build trusted relationships and drive alignment in a complex environment.
• Ability to build and maintain collaborative supplier relationships and hold service-provider leadership accountable through influence.
• Knowledge of sustainability principles and practices.
• Ability to collaborate with internal teams, service providers and stakeholders, and to lead stakeholder engagement and adoption associated with workplace change.
• Ability to use workplace data, reporting and technology to evaluate performance, inform decisions and provide accurate data to the central REWS team.

Nice To Haves

• Relevant professional certifications in workplace, facilities management, corporate real estate or related disciplines are desirable.

Responsibilities

• Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders, translating business priorities and employee needs into workplace requirements and outcomes.
• Ensure workplace services, space and experience align with WPP strategy, utilization objectives, employee needs and global standards.
• Oversee space planning and portfolio optimization initiatives.
• Work with Finance stakeholders to prepare annual budgets and quarterly forecasts; monitor variances and savings opportunities, and challenge provider proposals to align spending with approved priorities.
• Hold outsourced providers accountable for contractual commitments, SLAs/KPIs, financial targets and service outcomes; address performance gaps and ensure corrective action by provider leadership.
• Ensure assigned properties comply with WPP and REWS risk, governance and operational excellence standards.
• Lead the identification, oversight, management and escalation of material resilience, service and operational risks and incidents, ensuring appropriate governance and timely resolution.
• Ensure compliance with WPP and REWS HSSE policies, business continuity certification processes and other operational standards, partnering with relevant functions and providers.
• Use provider reporting, workplace data and stakeholder feedback to assess performance, identify continuous-improvement opportunities and inform decisions.
• Implement global standards and initiatives in collaboration with Global REWS CoE teams.
• Collaborate with ET on workplace technology integration; partner with HR on employee well-being and engagement, Security on workplace safety and security, and Procurement on changes and new contracts.
• Support responsible and sustainable supplier governance with WPP Procurement.
• Monitor performance against budgets and savings commitments, contractual SLAs/KPIs, stakeholder experience, space utilization, governance and risk requirements, HSSE and business continuity standards, and sustainability targets.

Benefits

• Competitive benefits package; details are available through WPP’s benefits website.
• Opportunity to work on projects at a scale described as unparalleled in the industry.
• Challenging and stimulating work with a group of creative problem solvers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level