Workplace Services Lead East

WPP • Atlanta, GA

5d • Hybrid

About The Position

The Workplace Services Lead serves as WPP’s senior Workplace Services representative for an assigned portfolio, with responsibility for stakeholder relationships, workplace outcomes, financial stewardship, and alignment with WPP and REWS standards. The role provides client-side operational governance, translates business priorities into workplace requirements, and ensures outsourced providers meet WPP standards, financial objectives, and contractual commitments.

The portfolio may include campus and non-campus locations, so the role requires an adaptive approach to oversight, governance, and stakeholder engagement. This is an onsite/in-office role at a larger campus location in the region. It is a WPP client-side leadership and governance position: day-to-day operational delivery and management of service-provider personnel remain the applicable provider’s responsibility. The role reports to the Regional Director REWS.

Requirements

• 5–7+ years in corporate workplace, corporate real estate, workplace experience, or outsourced-service governance, preferably in a complex global organization.
• Bachelor’s degree in Facilities Management, Business Administration, or a related field.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders, build trusted relationships, and drive alignment in a complex environment.
• Demonstrated experience acting as an intelligent client in an outsourced facilities-management environment and holding strategic service partners accountable for performance.
• Strong financial and commercial acumen, including budget development and forecasting and governance of service-provider relationships through budgets, contracts, SLAs/KPIs, and performance frameworks.
• Understanding of workplace management systems, reporting, and data analytics, with the ability to interpret outputs and use insights for decision-making, performance management, and provider governance.
• In-depth knowledge of HSSE regulations and best practices.
• Strong understanding of workplace strategy, space-planning principles, and portfolio optimization practices.
• Experience leading complex workplace, transformation, or change initiatives across multiple locations and stakeholder groups.
• Ability to build and maintain collaborative supplier relationships and govern contractual commitments, commercial models, and provider performance.
• Ability to lead through influence, set clear client expectations, and hold service-provider leadership accountable for agreed outcomes.
• Ability to collaborate with internal teams, providers, and stakeholders; adapt to change; and support continuous improvement and adoption of industry best practices.
• Knowledge of sustainability principles and practices.

Nice To Haves

• Relevant professional certifications in workplace, facilities management, corporate real estate, or related disciplines are desirable.

Responsibilities

• Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders, translating business priorities and employee needs into workplace requirements and outcomes.
• Ensure workplace services, space, and experience align with WPP strategy, utilization objectives, employee needs, and global standards.
• Oversee space-planning activities and portfolio optimization initiatives.
• Partner with Finance to prepare annual budgets and quarterly forecasts, monitor variances and savings opportunities, and challenge provider proposals to keep spending aligned with approved priorities.
• Govern outsourced providers’ contractual commitments, SLAs/KPIs, financial targets, and service outcomes; address performance gaps and ensure corrective action.
• Ensure assigned properties comply with WPP and REWS risk, governance, and operational excellence standards.
• Identify, oversee, manage, and escalate material resilience and service risks and incidents, ensuring suitable governance, incident management, and timely resolution.
• Support compliance with WPP and REWS HSSE policies, the Business Continuity certification process, and other operational standards, partnering with relevant functions and providers.
• Use provider reporting, workplace data, and stakeholder feedback to assess performance, identify improvements, and inform decision-making.
• Work with Global REWS CoE teams to implement global standards and initiatives.
• Collaborate with ET on workplace technology integration; partner with HR on employee well-being and engagement; work with Security on a safe and secure environment; and coordinate with Procurement on changes and new contracts.
• Lead stakeholder engagement and business adoption for workplace changes, partnering with service providers and REWS teams.
• Partner with WPP Procurement to support responsible and sustainable supplier governance.
• Provide accurate data to the central REWS team as required.
• Monitor financial performance, provider performance, stakeholder experience, portfolio effectiveness, governance and risk, HSSE and business continuity compliance, and sustainability performance against agreed objectives.

Benefits

• Opportunity to work on projects at an unparalleled industry scale.
• Challenging and stimulating work with creative problem solvers.
• Hybrid working approach, with teams in the office around four days a week; accommodations or flexibility can be discussed with the hiring team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior