Workplace Services Lead East

WPP • Atlanta, GA

5d • Hybrid

About The Position

The Workplace Services Lead serves as WPP's senior Workplace Services representative across an assigned portfolio, with responsibility for stakeholder relationships, workplace outcomes, financial stewardship, and alignment with WPP and REWS standards. The role provides client-side operational governance, translates business priorities into workplace requirements, and ensures outsourced service providers deliver against WPP standards, financial objectives, and contractual commitments.

The role oversees workplace services, space planning, portfolio optimization, budgets and forecasts, provider performance, operational risk, incident escalation, HSSE and business continuity compliance, and performance insights. The portfolio may include campus and non-campus locations, requiring an adaptable approach to oversight and stakeholder engagement. This is a client-side leadership and governance role; day-to-day operational delivery and supervision of provider personnel remain the service provider's responsibility. The position is onsite/in-office at a larger campus location within the respective region and is part of WPP's hybrid approach, with teams in the office around four days a week.

Requirements

• 5–7+ years in corporate workplace, corporate real estate, workplace experience, or outsourced-service governance, preferably within a complex global organization.
• Bachelor's degree in Facilities Management, Business Administration, or a related field.
• Demonstrated experience operating as an intelligent client in an outsourced facilities-management environment and holding strategic service partners accountable for performance.
• Strong financial and commercial acumen, including experience with budget development and forecasting and governing service-provider relationships through budgets, contracts, SLAs/KPIs, and performance frameworks.
• Understanding of workplace management systems, reporting, and data analytics, with the ability to interpret outputs and use insights for decision-making, performance management, and provider governance.
• In-depth knowledge of HSSE regulations and best practices.
• Strong understanding of workplace strategy, space-planning principles, and portfolio optimization practices.
• Experience leading complex workplace, transformation, or change initiatives across multiple locations and stakeholder groups.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders, build trusted relationships, and drive alignment across a complex environment.
• Ability to build and maintain collaborative supplier relationships and hold service-provider leadership accountable for agreed outcomes.
• Ability to understand contractual commitments, SLAs/KPIs, and commercial models to govern provider performance and contract compliance.
• Ability to use workplace data, reporting, and technology to evaluate performance, inform decisions, and challenge provider outcomes.
• Ability to collaborate with internal teams, providers, and stakeholders to achieve common goals.
• Knowledge of sustainability principles and practices.
• Commitment to continuous learning, professional development, and adoption of industry best practices.

Nice To Haves

• Relevant professional certifications in workplace, facilities management, corporate real estate, or related disciplines are desirable.

Responsibilities

• Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders, translating business priorities and employee needs into workplace requirements and outcomes.
• Ensure workplace services, space, and experience align with WPP strategy, utilization objectives, employee needs, and global standards.
• Oversee space-planning activities and portfolio optimization initiatives.
• Work with Finance stakeholders to prepare annual budgets and quarterly forecasts, monitor variances and savings opportunities, and challenge provider proposals so spending aligns with approved WPP priorities.
• Govern outsourced providers against contractual commitments, SLAs/KPIs, financial targets, and service outcomes; challenge performance gaps and ensure corrective action by provider leadership.
• Ensure assigned properties comply with WPP and REWS risk, governance, and operational excellence standards.
• Lead identification, oversight, management, and escalation of material resilience and service risks and incidents, ensuring appropriate governance, incident management, and timely resolution.
• Ensure compliance with WPP and REWS HSSE policies, the Business Continuity certification process, and other operational standards, partnering with relevant functions and providers.
• Use provider reporting, workplace data, and stakeholder feedback to assess performance, identify improvement opportunities, and inform WPP decisions.
• Lead WPP stakeholder engagement and business adoption associated with workplace change, partnering with providers and REWS teams on implementation.
• Partner with WPP Procurement to support responsible and sustainable supplier governance and ensure changes or new contracts are routed through Procurement.
• Collaborate with Global REWS CoE teams to implement global standards and initiatives.
• Collaborate with ET to support seamless technology integration in the workplace.
• Partner with HR to support employee well-being and engagement programs.
• Work with Security to support a safe and secure environment.
• Provide accurate data to the central REWS team as required.
• Monitor performance against approved budgets and savings/value commitments, contractual SLAs/KPIs, stakeholder experience, space utilization, governance and risk expectations, HSSE/BCP requirements, and sustainability targets.

Benefits

• Opportunity to work with passionate, inspired people in a culture intended to enable extraordinary work.
• Opportunity to create, influence, and complete projects at an unparalleled industry scale.
• Challenging and stimulating work, with the opportunity to join a group of creative problem solvers.
• Hybrid approach with teams in the office around four days a week; accommodations or flexibility may be discussed with the hiring team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior