Workplace Services Lead East

WPP • Boston, MA

4d • Hybrid

About The Position

The Workplace Services Lead East serves as WPP’s senior Workplace Services representative for an assigned portfolio, with responsibility for stakeholder relationships, workplace outcomes, financial stewardship, and alignment with WPP and REWS standards. The role provides client-side operational governance, translating business priorities into workplace requirements and ensuring outsourced service providers deliver against WPP standards, financial objectives, and contractual commitments.

The role oversees workplace strategy, services, space planning, portfolio optimization, budgets and forecasts, provider performance, risk and operational governance, HSSE, business continuity, and performance insights. The portfolio may include campus and non-campus locations and requires an adaptive approach to oversight and stakeholder engagement. This is an onsite/in-office role at a larger campus location in the region. It is a client-side leadership and governance position; day-to-day service delivery and supervision of provider personnel remain the service provider’s responsibility.

The Workplace Services Lead works with REWS teams and business stakeholders, as well as Technology, HR, Security, Procurement, providers, landlords, and employees. Success is assessed through financial performance, service-provider performance, stakeholder experience, portfolio effectiveness, governance and risk, HSSE and business continuity compliance, and sustainability outcomes.

Requirements

• 5–7+ years of experience in corporate workplace, corporate real estate, workplace experience, or outsourced-service governance, preferably in a complex global organization.
• Bachelor’s degree in Facilities Management, Business Administration, or a related field.
• Excellent communication and interpersonal skills, including the ability to influence stakeholders, build trusted relationships, and drive alignment in a complex environment.
• Demonstrated experience operating as an intelligent client in an outsourced facilities-management environment and holding strategic service partners accountable for performance.
• Strong financial and commercial acumen, including experience with budget development and forecasting, and governing provider relationships through budgets, contracts, SLAs/KPIs, and performance frameworks.
• Understanding of workplace-management systems, reporting, and data analytics, and ability to interpret outputs and use insights for decision-making, performance management, and provider governance.
• In-depth knowledge of HSSE regulations and best practices.
• Strong understanding of workplace strategy, space-planning principles, and portfolio-optimization practices.
• Experience leading complex workplace, transformation, or change initiatives across multiple locations and stakeholder groups.
• Ability to understand contractual commitments, SLAs/KPIs, and commercial models to govern provider performance, contract compliance, and support decision-making.
• Ability to lead through influence, set clear client expectations, and hold service-provider leadership accountable for agreed outcomes.
• Ability to use workplace data, reporting, and technology to evaluate performance, inform decisions, and challenge provider outcomes.
• Ability to work collaboratively with internal teams, service providers, and stakeholders.
• Knowledge of sustainability principles and practices.
• Ability to adapt, continue learning, and apply industry best practices as the REWS operating model evolves.

Nice To Haves

• Relevant professional certifications in workplace, facilities management, corporate real estate, or related disciplines are desirable.

Responsibilities

• Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders, translating business priorities and employee needs into workplace requirements and outcomes.
• Ensure workplace services, space, and experience align with WPP strategy, utilization objectives, employee needs, and global standards.
• Oversee space-planning activities and portfolio-optimization initiatives.
• Work with Finance stakeholders to prepare annual budgets and quarterly forecasts, monitor variances, and identify savings opportunities.
• Challenge service-provider proposals and ensure spending aligns with approved WPP priorities.
• Hold outsourced providers accountable for contractual commitments, SLAs/KPIs, financial targets, and service outcomes; challenge performance gaps and ensure corrective action.
• Ensure assigned properties comply with WPP and REWS risk, governance, and operational excellence standards.
• Lead identification, oversight, management, and escalation of material resilience and service risks and incidents; ensure appropriate governance, incident management, and timely resolution.
• Comply with WPP and REWS HSSE policies, the Business Continuity certification process, and other operational standards, partnering with relevant functions and providers as required.
• Use provider reporting, workplace data, and stakeholder feedback to assess performance, identify continuous-improvement opportunities, and inform decision-making.
• Work with Global REWS CoE teams to implement global standards and initiatives.
• Collaborate with ET to support seamless technology integration in the workplace.
• Partner with HR on employee well-being and engagement programs.
• Work with Security to support a safe and secure environment.
• Work with Procurement to ensure changes or new contracts are routed through the team and support responsible, sustainable supplier governance.
• Lead stakeholder engagement and business adoption for workplace change, partnering with service providers and REWS teams on implementation.
• Provide accurate data to the central REWS team as required.
• Monitor performance against sustainability targets, including energy consumption and other applicable environmental commitments.

Benefits

• Competitive benefits package.
• The opportunity to work on projects at a scale described as unparalleled in the industry.
• Challenging and stimulating work, with the opportunity to join a group of creative problem solvers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level