Workplace Services Lead East

WPP • Washington, DC

5d • $100,000 - $230,000 • Hybrid

About The Position

The Workplace Services Lead serves as WPP’s senior Workplace Services representative for an assigned portfolio, with responsibility for stakeholder relationships, workplace outcomes, financial stewardship, and alignment with WPP and REWS standards. This is a client-side leadership and governance role that translates business priorities into workplace requirements and oversees outsourced providers’ delivery against WPP standards, financial objectives, and contractual commitments.

The portfolio may include campus and non-campus locations, so the role requires a flexible approach to oversight, governance, and stakeholder engagement as the REWS operating model evolves. The position is based onsite at a larger campus location in the region. Day-to-day operational delivery and the direction, supervision, and management of provider personnel remain the responsibility of the applicable service provider.

The role partners with business stakeholders, Finance, Procurement, REWS teams, service providers, and other internal functions. It oversees budgets and forecasts, provider performance, workplace experience and space optimization, material operational and resilience risks, HSSE and business continuity compliance, and sustainability performance. Workplace data, reporting, and stakeholder feedback are used to assess performance, identify improvements, and inform decisions.

Requirements

• 5–7+ years of experience in corporate workplace, corporate real estate, workplace experience, or outsourced-service governance, preferably within a complex global organization.
• Bachelor’s degree in Facilities Management, Business Administration, or a related field.
• Excellent communication and interpersonal skills, including the ability to influence stakeholders, build trusted relationships, and drive alignment in a complex environment.
• Demonstrated experience operating as an intelligent client within an outsourced facilities-management environment and holding strategic service partners accountable for performance.
• Strong financial and commercial acumen, including experience with budget development and forecasting and governance of provider relationships through budgets, contracts, SLAs/KPIs, and performance frameworks.
• Understanding of workplace management systems, reporting, and data analytics, with the ability to interpret outputs and use insights for decision-making, performance management, and provider governance.
• In-depth knowledge of HSSE regulations and best practices.
• Strong understanding of workplace strategy, space-planning principles, and portfolio optimization practices.
• Experience leading complex workplace, transformation, or change initiatives across multiple locations and stakeholder groups.
• Ability to build and maintain collaborative supplier relationships and work effectively with internal teams, service providers, and stakeholders.
• Ability to lead through influence, establish clear client expectations, and hold service-provider leadership accountable for agreed outcomes.
• Ability to understand contractual commitments, SLAs/KPIs, and commercial models and use them to govern provider performance and contract compliance.
• Ability to use workplace data, reporting, and technology to evaluate performance, inform decisions, and challenge provider outcomes.
• Understanding of business context and how workplace services contribute to organizational goals.
• Ability to identify workplace performance improvements through data innovation and best practices.
• Commitment to continuous learning, professional development, and adoption of industry best practices.

Nice To Haves

• Relevant professional certifications in workplace, facilities management, corporate real estate, or related disciplines are desirable.
• Knowledge of sustainability principles and practices.

Responsibilities

• Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders, translating business priorities and employee needs into workplace requirements and outcomes.
• Ensure workplace services, space, and experience align with WPP strategy, utilization objectives, employee needs, and global standards.
• Oversee space planning activities and portfolio optimization initiatives.
• Partner with Finance stakeholders to prepare annual budgets and quarterly forecasts, monitor variances, and identify savings opportunities.
• Challenge service-provider proposals and ensure spending aligns with approved WPP priorities.
• Hold outsourced providers accountable for contractual commitments, SLAs/KPIs, financial targets, and service outcomes; challenge performance gaps and ensure provider leadership takes corrective action.
• Ensure assigned properties comply with WPP and REWS risk, governance, and operational excellence standards.
• Lead identification, oversight, management, and escalation of material resilience and service risks and incidents, ensuring appropriate governance, incident management, and timely resolution.
• Comply with WPP and REWS HSSE policies, Business Continuity certification processes, and other operational standards, partnering with relevant functions and providers as required.
• Use provider reporting, workplace data, and stakeholder feedback to assess performance, identify continuous improvement opportunities, and inform WPP decision-making.
• Lead stakeholder engagement and business adoption associated with workplace change, partnering with service providers and REWS teams on implementation.
• Provide accurate workplace data to the central REWS team as required.
• Work with Global REWS CoE teams to implement global standards and initiatives.
• Collaborate with ET to support seamless workplace technology integration.
• Partner with HR to support employee well-being and engagement programs.
• Work with Security to support a safe and secure environment.
• Work with Procurement to ensure changes or new contracts are routed through that team.
• Support responsible and sustainable supplier governance in partnership with WPP Procurement.
• Monitor performance against sustainability targets, including energy consumption and other applicable environmental commitments.

Benefits

• Competitive benefits package; details are provided at mybenefits.wpp.com/public/welcome.
• Opportunity to work on projects at scale and influence their outcomes.
• Challenging and stimulating work with creative problem solvers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior