Workplace Services Coordinator - Mail

JLL•San Francisco, CA

1d•$57,000 - $64,480•Onsite

About The Position

The Workplace Services Coordinator + Mailroom Services Hybrid serves as the friendly face of our facilities team, ensuring work spaces remain pristine, functional and welcoming. With a focus on operational rigor, you'll maintain a visible presence on campus, delivering services with speed and responsiveness while building strong relationships through effective integration with everyone you encounter. As our frontline problem-solver, you'll embody pro-activity by addressing customer concerns and facility issues before they escalate. Acting as our vigilant presence throughout campus, you'll help the team respond faster, close work orders more efficiently, and demonstrate accountability by meeting all Service Level Agreement (SLA) commitments.

Requirements

2-3 years of administrative, facilities management, or hospitality experience
Technology proficiency with Microsoft Office or Google Workplace Suite
Strong communication skills and customer-focused mindset that facilitates integration across teams
Problem-solving abilities and attention to detail demonstrating operational rigor
Self-motivation with exceptional organizational skills and accountability for outcomes
Proactive mindset to anticipate and address workplace needs before they become issues
Understanding of Cost Conscious resource management principles
Ability to gather and apply data-driven insights to improve workplace experience
Ability to walk campus throughout the day
Capacity to lift or move objects up to 50 pounds
Valid driver's license for operating company vehicles
Knowledge of current postal codes, procedures, and regulations
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Maintain conference rooms, common areas, and work spaces with operational rigor, including removing clutter and ensuring space readiness for optimal productivity
Address inquiries and solve problems with speed and responsiveness, ensuring client satisfaction and positive experiences
Track tickets, assign tasks, and verify completion within SLA requirements, demonstrating accountability for service excellence
Proactively identify and address issues before they impact the workplace experience
Assist with power needs and supplies for campus events within your building assignments, integrating across teams and departments
Ensure work spaces are fully stocked and ready for use with a cost conscious approach to resource management
Apply data-driven insights to identify opportunities and implement future-forward enhancements to service delivery
Process, sort, and distribute all incoming and outgoing mail, packages, and deliveries with speed and responsiveness while maintaining accurate electronic logs and records with operational rigor
Research delivery tracking information and resolve any mail or package-related issues for clients, taking accountability for complete mail service management
Maintain organized mail room operations including regular inspections and proactive inventory management of supplies
Ensure compliance with postal regulations and procedures while handling sensitive mail with appropriate care and attention to detail, reflecting operational rigor
Identify and implement process improvements to increase efficiency in mail operations using data-driven insights and cost conscious approaches
Support reception duties as needed, creating positive first impressions through exceptional customer service while managing visitor tracking and security access with speed and responsiveness