Workplace Research Manager

Salesforce•Atlanta, GA

2d•$117,400 - $193,700•Hybrid

About The Position

The Workplace Research Manager is an individual contributor on Salesforce’s Real Estate and Workplace Services (REWS) Workplace Innovation team and serves as the primary owner and analytical driver of the global Site Experience Survey Program. The role uses quantitative research and survey measurement practices to translate employee sentiment into actionable findings about workplace experience. It partners with the Site Study Program Lead, Space Insights team, Workplace Innovation teams, and other REWS stakeholders, connecting survey results with spatial telemetry and observational data to inform workplace decisions. The position reports to the Senior Manager, Workplace Research. The role owns the survey program end-to-end, including longitudinal benchmarking, instrument refinement, survey operations, data hygiene, analysis, and reporting. It applies statistical methods to identify drivers and trends across multi-office datasets, advises teams on questionnaire design and sampling, and helps integrate survey data with metrics such as occupancy patterns and room utilization. The manager also partners with the REWS Technology and Data Engineering team on self-serve dashboards and uses AI tools and automated workflows to accelerate qualitative analysis and insight delivery. The position is based in San Francisco, California; Chicago, Illinois; or Atlanta, Georgia. It is eligible for an Office Flexible arrangement requiring three days per week in the office, with potential occasional domestic or international travel for site studies.

Requirements

At least 4 years of hands-on experience designing, fielding, and analyzing quantitative surveys in corporate real estate, workplace strategy, environmental psychology, people analytics, or applied organizational research.
Practical quantitative skills, including significance testing, correlation, regression modeling, and key driver analysis.
Solid survey design fundamentals, including scale reliability and questionnaire design.
Experience configuring, updating, and managing survey instruments on enterprise platforms such as SurveyMonkey, Qualtrics, or similar.
Experience cleaning, transforming, and joining datasets using SQL, Python/pandas, R/tidyverse, Tableau Prep, or similar workflows.
Hands-on proficiency with R or Python to independently conduct exploratory and inferential analysis.

Responsibilities

Own and execute the global Site Experience Survey Program end-to-end, develop longitudinal benchmarking, and continually refine survey instruments.
Explore multi-office datasets using statistical techniques such as correlation, regression, key driver analysis, and segmentation to identify trends and develop data-driven workplace personas.
Partner with the Site Study Program Lead and Space Insights team to integrate survey sentiment with spatial telemetry and observational data in strategic site study reports.
Co-develop executive-ready recommendations that inform long-term workplace design, space allocation, and capital investment decisions.
Advise REWS teams and project leads on survey question design, rating scales, and sampling strategies for workplace pilots, guest experience, meetings and events, and pre-design needs assessments.
Configure, maintain, and refine templated survey instruments; coordinate survey distribution with internal communications; and prepare clean datasets for analysis.
Partner with the REWS Technology and Data Engineering team to evolve self-serve dashboards.
Integrate AI tools to streamline qualitative text analytics and accelerate synthesis of research findings.