Workplace Research Manager

Salesforce•San Francisco, CA

1d•Hybrid

About The Position

The Workplace Research Manager is an individual contributor on Salesforce’s Real Estate and Workplace Services (REWS) Workplace Innovation team. This role is the primary owner, operational driver, and analytical lead for the global Site Experience Survey Program, translating employee sentiment data into actionable findings about workplace experience. The manager partners with the Site Study Program Lead, Space Insights team, and other REWS stakeholders, connecting employee sentiment with spatial telemetry and observational data to inform workplace decisions. The role reports to the Senior Manager, Workplace Research. The position is based in San Francisco, California; Chicago, Illinois; or Atlanta, Georgia, with an Office Flexible arrangement requiring three days per week in the office. Occasional domestic or international travel for site studies may be needed. The successful candidate uses quantitative research methods and sound survey measurement practices, and adopts AI tools and automated workflows to accelerate analysis and deliver timely insights.

Requirements

At least 4 years of hands-on experience designing, fielding, and analyzing quantitative surveys in corporate real estate, workplace strategy, environmental psychology, people analytics, or an applied organizational research setting.
Practical quantitative skills including significance testing, correlation, regression modeling, and key driver analysis.
Solid survey design fundamentals, including scale reliability and questionnaire design.
Experience configuring, updating, and managing survey instruments in enterprise platforms such as SurveyMonkey, Qualtrics, or similar.
Experience cleaning, transforming, and joining datasets using SQL, Python/pandas, R/tidyverse, Tableau Prep, or similar data workflows.
Hands-on proficiency with open-source statistical tools, specifically R or Python, to conduct exploratory and inferential analysis independently.

Responsibilities

Own and execute the global Site Experience Survey Program end-to-end, developing longitudinal benchmarks and continually refining survey instruments.
Analyze multi-office datasets using methods such as correlation, regression, key driver analysis, and segmentation to identify trends and develop data-driven workplace personas.
Partner with the Site Study Program Lead and Space Insights team to integrate disparate data streams into strategic site study reports.
Connect employee survey sentiment with spatial telemetry, including occupancy patterns and room-utilization metrics, and co-develop executive-ready recommendations for workplace design, space allocation, and capital investment.
Advise REWS teams and project leads as a survey research and questionnaire design subject matter expert, including on question design, rating scales, and sampling strategies.
Manage day-to-day survey operations and data hygiene, including configuring and maintaining survey instruments, coordinating survey distribution with internal communications, and preparing clean datasets for analysis.
Partner with the REWS Technology and Data Engineering (TEDI) team to evolve self-serve dashboards.
Integrate AI tools to streamline qualitative text analytics.