Verkada Job Template

Verkada•New York, NY

2h•$145,000 - $170,000•Onsite

About The Position

The Workplace Operations Manager facilitates an exceptional office experience and provides operational support with a strong focus on customer service. Working with the Global Real Estate team, this role helps provide and maintain a top-tier facility and employee experience. The position is based in New York City and oversees offices in New York and Philadelphia. The role suits someone who thrives in a fast-paced, evolving environment, communicates effectively, prioritizes and executes tasks successfully, and brings a growth mindset, self-motivation, and a positive attitude.

Requirements

Passion for exceptional customer service through human connection and ongoing operational support.
At least 5 years of management experience or related project management experience.
At least 5 years of workplace services experience.
Strong interpersonal and communication skills, including the ability to build cross-departmental relationships and work collaboratively.
Strong organizational and planning skills, with the ability to prioritize and manage multiple tasks, projects, and changing priorities.
Strong financial acumen and a solid understanding of budget tracking and maintenance.
Willingness and ability to work onsite five days per week.
Must be independently authorized to work in the United States; visa sponsorship or transfer is not available for this role.

Nice To Haves

Strong knowledge of mechanical systems, including HVAC, FLS, and plumbing.

Responsibilities

Serve as the first point of contact and local face of the Global Real Estate team.
Provide operational support that creates a positive employee experience and maintains an organized, visually pleasing facility.
Help maintain and enhance workplace programs, including mailroom operations, internal events, and food and beverage programs.
Build relationships with business partners and leaders to assess team allocation, occupancy needs, and conference room usage; offer proactive solutions and improvement ideas.
Maintain accurate spatial data in the space management tool.
Participate in building audits to verify employee locations, furniture layouts, and room configurations in the space management tool.
Coordinate with Space Planning to maintain space ratios, office standards, and solutions, and define space-related programs that improve the team member experience.
Maintain relationships with building vendors, including landlords and food and beverage partners.
Maintain budgets and track expenses across multiple areas of the business.
Act as the single point of contact for building-related issues.
Connect employees with the broader Verkada Business Operations teams.
Provide other site-specific duties and support as required.

Benefits

Healthcare programs tailored to personal health and financial well-being needs; employee premiums are fully covered under at least one plan and family premiums are 80% covered under all plans.
Nationwide medical, vision, and dental coverage.
401(k) retirement plan with employer matching contributions beginning January 2027.
Health Savings Account with annual employer contributions and Flexible Spending Account options.
Expanded mental health support.
Paid parental leave and fertility benefits.
Paid holidays, firmwide extended holidays, flexible PTO, and personal sick time.
Professional development stipend.
Wellness and fitness benefits.
Healthy lunches provided daily.
Commuter benefits.