Liveramp Job Template
About The Position
LiveRamp is hiring a leader to define and execute the strategy, architecture, and multi-year roadmap for its go-to-market technology ecosystem. The role spans marketing, sales, Quote-to-Cash, contracting, customer success, data, and AI, and includes architecture and hands-on technical leadership for Salesforce, CPQ, Revenue Cloud Advanced, integrations, and related enterprise platforms. The position is accountable for the reliability and evolution of business-critical GTM systems. This includes establishing architecture and engineering standards, production support and incident-management practices, integration monitoring and data quality, and responsible opportunities to use AI and automation. The leader will partner across business and technology functions, mentor technical teams, and manage external implementation partners while retaining internal technical ownership. The team supports the customer and revenue lifecycle from lead generation and pipeline creation through sales execution, quoting, contracting, onboarding, renewals, and expansion. Its goals include improving platform reliability, reducing recurring production issues and manual support, and delivering a roadmap aligned with LiveRamp’s GTM strategy.
Requirements
- 12 or more years of experience in enterprise applications, GTM systems, CRM, or related technology roles.
- At least 7 years of deep Salesforce experience, including hands-on development, solution design, and architecture responsibilities.
- At least 5 years of experience leading technical teams that include developers, administrators, architects, or technical leads.
- Experience leading complex enterprise GTM technology initiatives and major Quote-to-Cash, Salesforce, or CRM initiatives.
- Experience managing business-critical production applications and enterprise support operations.
- Hands-on expertise with Salesforce Apex, Lightning Web Components, SOQL, Flow, APIs, automation, security, and data architecture.
- Deep expertise in Salesforce CPQ and/or Revenue Cloud Advanced.
- Experience designing or supporting complex pricing, subscription, consumption-based, usage-based, amendment, renewal, approval, quoting, and contracting processes.
- Understanding of modern GTM architecture and marketing automation, sales engagement, conversation intelligence, CLM, customer success, ERP and finance systems, enterprise data platforms, middleware, and AI technologies.
- Ability to review and challenge architecture and technical designs directly.
- Understanding of the end-to-end customer and revenue lifecycle from lead through opportunity, quote, contract, customer, renewal, and expansion.
- Demonstrated experience building, mentoring, and leading high-performing technical teams.
- Ability to work across executive strategy, architecture, delivery, and hands-on technical problem solving.
- Strong incident-management and problem-solving skills, including experience with complex cross-system production issues.
- Ability to influence and align teams without relying solely on direct reporting relationships.
- Experience managing vendors and implementation partners.
- Clear communication with technical and executive stakeholders about architecture decisions, trade-offs, risks, dependencies, investments, and progress.
- Ability to work effectively in a fast-paced and evolving environment.
Nice To Haves
- Salesforce Platform Developer I and/or Platform Developer II certification.
- Salesforce Application Architect, System Architect, or CTA-track certification.
- Salesforce CPQ and/or Revenue Cloud certification.
- Experience with Marketo, Outreach, Gong, Ironclad, enterprise integration technologies, middleware, and data platforms.
- Experience designing GTM architectures spanning Marketing, Sales, Quote-to-Cash, Contracting, Customer Success, Finance, and Data.
- Experience implementing AI capabilities across enterprise GTM workflows.
Responsibilities
- Define and execute the strategy, architecture, and multi-year roadmap for LiveRamp’s GTM technology ecosystem.
- Establish scalable integration patterns, systems of record, data ownership, and governance across GTM and enterprise platforms.
- Provide hands-on technical leadership for Salesforce, including architecture reviews and guidance on development, APIs, security, automation, and data architecture.
- Lead the architecture and evolution of Salesforce CPQ and Revenue Cloud Advanced for complex commercial and revenue processes.
- Review and challenge technical designs, integrations, automation, code, and implementation-partner recommendations.
- Partner with business and technology stakeholders to turn requirements into prioritized technology solutions.
- Establish a production-support operating model covering incident management, triage, prioritization, escalation, SLAs, ownership, runbooks, and knowledge management.
- Lead responses to high-severity incidents and ensure root-cause analyses result in corrective and preventive actions.
- Implement monitoring and alerting for critical integrations, automations, batch processes, data flows, and business workflows.
- Define and report operational metrics, including incident volume and severity, response and resolution times, recurring incidents, availability, and support backlog.
- Drive integration observability, reconciliation, data quality, and reduction of unnecessary duplication across GTM platforms.
- Identify opportunities to use AI and intelligent automation across GTM workflows, engineering productivity, testing, documentation, and support.
- Partner with Security, Data, and Architecture teams to establish AI governance, access controls, and data-use standards.
- Establish engineering standards for development, testing, CI/CD, release management, monitoring, environments, security, compliance, and data governance.
- Build reusable technical frameworks and patterns that improve delivery, release quality, platform stability, and production reliability.
- Lead, develop, and mentor Salesforce engineers, developers, administrators, architects, and technical leads; establish accountability for roadmap delivery and production support.
- Manage implementation partners, consultants, and technology vendors while maintaining internal technical ownership.
- Establish success measures for seller productivity, deal velocity, automation, platform adoption, data quality, reliability, operational efficiency, incident reduction, and support-volume reduction.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
