Workplace Operations Lead

Zoom • San Jose, CA

5d • $97,600 - $225,700 • Hybrid

About The Position

This role leads Workplace Operations for our San Jose, CA, office, ensuring it is safe, efficient, compliant, cost-effective, and aligned with business needs. The position manages the end-to-end delivery of workplace programs, operational standards, vendor relationships, and site-specific services to create a high-performing, employee-focused environment.

This role leads Workplace Operations for Zoom's global sites excluding China, ensuring they are safe, efficient, compliant, cost-effective, and aligned with business needs. The position manages the end-to-end delivery of workplace programs, operational standards, vendor relationships, and site-specific services to create a high-performing, employee-focused environment.

Requirements

• 8+ years of experience in workplace operations, facilities management, employee experience, hospitality, or office management.
• Demonstrate experience overseeing workplace vendors, service providers, and related contracts and service-level agreements.
• Demonstrate exceptional operational, organizational, and project management abilities to handle multiple priorities at the same time effectively.
• Demonstrate expertise in building and maintaining effective relationships with employees across all levels, including senior stakeholders and executive leadership.
• Demonstrate exceptional written and verbal communication skills to lead change management initiatives and share workplace updates efficiently.
• Manage budgets, operational expenses, and purchase order processes effectively within a corporate environment.
• Work onsite at HQ in either San Jose or Seattle for four days each week.
• 10+ years in workplace operations or facilities management, ideally in a global environment
• Demonstrate experience overseeing multiple locations and managing varied vendor portfolios effectively.
• Demonstrate extensive understanding of safety, compliance, and environmental health and safety regulations.
• Demonstrate exceptional ability in managing projects and overseeing budgets effectively.
• Adapt to a dynamic, rapidly evolving environment with changing priorities effectively.
• Demonstrate effective communication and teamwork abilities when working with international teams.

Nice To Haves

• Bring experience from a technology company or high-growth setting with over 1,000 employees.
• Use workplace analytics tools and space utilization platforms to support informed planning decisions effectively.
• Possess a recognized credential like Certified Facility Manager (CFM), Facility Management Professional (FMP), or an equivalent professional qualification.

Responsibilities

• Overseeing daily workplace operations and service delivery, ensuring offices remain safe, functional, and operate effectively across all facilities services, upkeep, and workplace standards.
• Developing and implementing operational processes enhances consistency, scalability, and overall satisfaction among employees within the workplace environment.
• Creating an engaging and inclusive workplace environment through programs, events, and initiatives ensures a seamless experience for employees, visitors, and leadership.
• Gathering and acting on employee input to consistently enhance workplace services, leveraging data and usage patterns to guide informed choices.
• Serving as a reliable workplace partner to local leadership, collaborating with People Experience, Technology, Security, and Real Estate teams to support organizational growth and planning.
• Managing vendor relationships, contracts, and service-level agreements, ensuring timely delivery of services within budget and meeting established quality standards.
• Monitoring workplace budgets, invoices, and purchase orders, identifying opportunities to reduce costs while ensuring a high-quality experience is maintained.
• Supporting office relocations, expansions, renovations, and workplace projects while driving ongoing improvement efforts and establishing operational best practices.
• Overseeing daily operations across global offices, ensuring proper maintenance, handling repairs, managing vendors, and coordinating janitorial services efficiently.
• Managing health, safety, and environmental programs, including conducting fire drills, performing compliance audits, evaluating ergonomics, and completing risk assessments.
• Leading global credentialing initiatives, managing access control systems, and coordinating security operations.
• Overseeing energy tracking, sustainability initiatives, and biophilia guidelines.
• Managing workplace services and amenities, including food programs, parking, mailroom operations, couriers, office supplies, and the new hire remote equipment program.
• Managing internal audiovisual operations and ensuring effective digital signage oversight.
• Managing workplace budgets, forecasts, and reporting responsibilities effectively.
• Managing asset inventory, coordinating global shipping, ensuring business continuity planning, and maintaining operational readiness.
• Collaborating across teams on organizational events, supporting leadership program operations, and driving strategic initiatives to enhance workplace effectiveness.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed