Workplace Operations Coordinator

TCWGlobal•New York City, NY

1d•Onsite

About The Position

Our client is passionate about building software that solves problems. They partner with the most important institutions in the world to transform how they use data and technology. Their software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. They are a public American company that specializes in software platforms for big data analytics. The company facilitates machine-assisted and human-driven data analysis. This role offers excellent job growth opportunity. Great perks; breakfast, lunch, dinner and in office snacks daily!

Requirements

2+ years of experience working as an Office Assistant, Admin Assistant, Workplace Operations, Facilities, and/or in Hospitality Experience setting up and supporting onsite events, meetings, and leadership visits.
Ability to schedule vendors as needed for onsite work or events
Must have worked in a role that required being flexible, reliable, is calm under pressure and able to adjust well to last minute changes
Ability to support last minute changes to meetings rooms able to support the schedule conflict
1+ years of experience using workplace systems/tools and strong ability to learn new technology.
Strong organizational skills and proven systems for managing emails, tasks, follow-ups, and competing priorities.
Able to create and maintain trackers, action lists, and documentation to ensure nothing falls through the cracks.
Experience with CMMS ticketing/work order systems (or ability to learn quickly).
Experience providing feedback and coordinating with vendors/janitorial teams to ensure smooth office operations.
Ability to manage and monitor work orders submitted through ticketing systems.
Strong customer service skills, with the ability to leave both employees and guests with a positive, memorable experience.
Flexibility to perform on-call duties and overtime as required – on as needed for overtime and during some events

Nice To Haves

Attention to detail with a strong eye for excellence.
Excellent communication, interpersonal, organizational, analytical, and problem-solving skills.
Ability to thrive in a team setting while also working independently.
Willingness and ability to be on-call for critical incidents as they arise.

Responsibilities

Complete daily inspections of the office and meeting room spaces to ensure quality standards are met.
Provide oversight, feedback, and direction to janitorial vendors onsite.
Make recommendations on office improvements to enhance aesthetics and functionality.
Coordinate with internal teams to prepare for upcoming meetings and events, ensuring expectations are aligned.
Lead the setup of onsite meetings, events, and leadership visits.
Manage and monitor ticketing and work order systems, utilizing CMMS technology.
Support both internal and external visitor experience to ensure all interactions are positive and memorable.
Provide coordination and support for events, meetings, and conference facilities as required.
Assist with other tasks related to the success of mission-critical business operations.