Workplace Operations Lead

Zoom • San Jose, CA

4d • Hybrid

About The Position

This role leads Workplace Operations for our San Jose, CA, office, ensuring it is safe, efficient, compliant, cost-effective, and aligned with business needs. The position manages the end-to-end delivery of workplace programs, operational standards, vendor relationships, and site-specific services to create a high-performing, employee-focused environment.

About the Team The Workplace Experience Lead oversees exceptional experiences at Zoom's San Jose headquarters. This leadership role integrates strategy, operations, facilities coordination, vendor oversight, and cross-functional collaboration. Responsibilities include maintaining a safe, efficient, and welcoming workplace, ensuring alignment with business needs, and promoting operational excellence and improvement.

This role leads Workplace Operations for Zoom's global sites excluding China, ensuring they are safe, efficient, compliant, cost-effective, and aligned with business needs. The position manages the end-to-end delivery of workplace programs, operational standards, vendor relationships, and site-specific services to create a high-performing, employee-focused environment.

Requirements

• 8+ years of experience in workplace operations, facilities management, employee experience, hospitality, or office management.
• Demonstrate experience overseeing workplace vendors, service providers, and related contracts and service-level agreements.
• Demonstrate exceptional operational, organizational, and project management abilities to handle multiple priorities at the same time effectively.
• Demonstrate expertise in building and maintaining effective relationships with employees across all levels, including senior stakeholders and executive leadership.
• Demonstrate exceptional written and verbal communication skills to lead change management initiatives and share workplace updates efficiently.
• Manage budgets, operational expenses, and purchase order processes effectively within a corporate environment.
• Work onsite at HQ in either San Jose or Seattle for four days each week.
• 10+ years in workplace operations or facilities management, ideally in a global environment
• Demonstrate experience overseeing multiple locations and managing varied vendor portfolios effectively.
• Demonstrate extensive understanding of safety, compliance, and environmental health and safety regulations.
• Demonstrate exceptional ability in managing projects and overseeing budgets effectively.
• Adapt to a dynamic, rapidly evolving environment with changing priorities effectively.
• Demonstrate effective communication and teamwork abilities when working with international teams.

Nice To Haves

• Bring experience from a technology company or high-growth setting with over 1,000 employees.
• Use workplace analytics tools and space utilization platforms to support informed planning decisions effectively.
• Possess a recognized credential like Certified Facility Manager (CFM), Facility Management Professional (FMP), or an equivalent professional qualification.

Responsibilities

• Overseeing daily workplace operations and service delivery, ensuring offices remain safe, functional, and operate effectively across all facilities services, upkeep, and workplace standards.
• Developing and implementing operational processes enhances consistency, scalability, and overall satisfaction among employees within the workplace environment.
• Creating an engaging and inclusive workplace environment through programs, events, and initiatives ensures a seamless experience for employees, visitors, and leadership.
• Gathering and acting on employee input to consistently enhance workplace services, leveraging data and usage patterns to guide informed choices.
• Serving as a reliable workplace partner to local leadership, collaborating with People Experience, Technology, Security, and Real Estate teams to support organizational growth and planning.
• Managing vendor relationships, contracts, and service-level agreements, ensuring timely delivery of services within budget and meeting established quality standards.
• Monitoring workplace budgets, invoices, and purchase orders, identifying opportunities to reduce costs while ensuring a high-quality experience is maintained.
• Supporting office relocations, expansions, renovations, and workplace projects while driving ongoing improvement efforts and establishing operational best practices.
• Overseeing daily operations across global offices, ensuring proper maintenance, handling repairs, managing vendors, and coordinating janitorial services efficiently.
• Managing health, safety, and environmental programs, including conducting fire drills, performing compliance audits, evaluating ergonomics, and completing risk assessments.
• Leading global credentialing initiatives, managing access control systems, and coordinating security operations.
• Overseeing energy tracking, sustainability initiatives, and biophilia guidelines.
• Managing workplace services and amenities, including food programs, parking, mailroom operations, couriers, office supplies, and the new hire remote equipment program.
• Managing internal audiovisual operations and ensuring effective digital signage oversight.
• Managing workplace budgets, forecasts, and reporting responsibilities effectively.
• Managing asset inventory, coordinating global shipping, ensuring business continuity planning, and maintaining operational readiness.
• Collaborating across teams on organizational events, supporting leadership program operations, and driving strategic initiatives to enhance workplace effectiveness.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed