Workplace Operations Associate

Cambridge Associates•New York, NY

1d•$57,700 - $75,000•Onsite

About The Position

Under the direction of the Office Manager, the Workplace Operations Associate is a highly visible in office position that supports the execution of the day-to-day processes and procedures of CA New York Office Services – Reception, Catering, Operations, and Facilities. The primary objective is to ensure that our colleagues experience no impediments to their day-to-day productivity and to also ensure that both internal and external clients experience best-in-class customer service.

Requirements

Associates degree preferred and/or 1-3 years related work experience.
Availability to work overtime with little or no notice.
Proficiency with Adobe Acrobat and Microsoft Office Suite (Outlook, Excel, and Teams).
Ability to appropriately prioritize work and meet deadlines, while delivering high-quality outcomes.
Ability to learn quickly and adapt to new challenges.
Punctual and reliable.
Strong commitment to customer service.
Professional demeanor.
Ability to work well under pressure.
Discretion with highly confidential and sensitive information.
Must be able to lift heavy boxes.
Willingness to interact in a team environment.

Responsibilities

Deliver professional front desk assistance, encompassing a warm welcome for clients, efficient call routing to appropriate team members, accurate message taking, and concierge services.
Fulfill requests and resolve incidents reported in Service Portal.
Ensure that all visitors are registered in the building security system and notified upon completion of the process.
Enter workorders and liaise with building management and staff.
Act as safety advisor.
Respond to internal/external client requests in a timely manner.
Coordinate catering, including placing orders and handling food set ups for all meetings and events.
Maintain appearance and function of space. Remediate minor damage and disrepair, report significant problems to Office Manager.
Update and maintain New York City’s Workplace Operations CA Home page including routine update of relevant department information.
Set up conference rooms including audio/video equipment check and furniture configuration as requested. Return to default configuration at conclusion of meeting.
Order and stock kitchen supplies in all pantries. Maintain appearance of pantries and catering kitchens including un/loading dishwasher and wiping countertops.
Manage CA New York City’s access to internal accounts such as S2, Everbridge, and Fed-Ex including new accounts, disabling inactive accounts.
Maintain shred bins and ensure they are locked at all times & that the removal schedule is adhered to.
Provide support to onsite IT staff regarding the procurement of supplies and equipment and help them resolve minor client technology issues.
Purchase and maintain office supplies and inventory.
Prepare new hire welcome packets and deliver new hire office orientations.
Maintain accurate database of current vendors including up to date contact information.
Coordinate after-hours’ service and maintenance schedule.
Assist with ad-hoc projects as needed.
Fulfill requests for print jobs, ensuring that they are completed accurately.
Monitor operation of copiers and equipment, troubleshooting as necessary, remediate or place service calls.
Process incoming and outgoing mail, overnight deliveries, and faxes.
Maintain open lines of communication with staff and report equipment outages and backlogs.
Manage firm stationery inventory and procurement.