Workplace Operations Specialist

Cantor Fitzgerald•Washington, DC

19h•Onsite

About The Position

You are a service-oriented professional who serves as the primary Workplace and Facilities Management (FM) point of contact for the site. You take ownership of the day-to-day employee and guest experience & events, acting as the on-site lead for FM services, vendor coordination, and workplace operations. Highly organized and detail-oriented, you are execution-focused with strong listening, communication, and multitasking skills. You bring a hospitality mindset to everything you do and are comfortable leading daily office operations, events, and employee requests with confidence, professionalism, and flexibility. Your role is critical to ensuring a consistent, well-managed, and high-quality workplace experience for client employees and guests.

Requirements

At least one (1) year working in a lively office or workplace environment, preferably supporting office operations, events, hospitality, or customer service
at least three (3) years’ experience managing workplace or office workplace operations.
Strong organizational skills with the ability to manage multiple priorities, vendors, and requests simultaneously.
Excellent interpersonal, written, and verbal communication skills with a customer-service mindset.
Comfortable supporting events, meetings, and daily office activity in a fast-paced environment.
Proficient with web-based tools and applications, including Microsoft and Google platforms.
Hands-on, flexible, and team-oriented approach with a proactive “no job is too small” mentality.

Responsibilities

Perform intake and coordination on all client and employee requests, including but not limited to: Managing and tracking service requests and work tickets related to workplace operations, space needs, and event support.
Overseeing logistics for in-office meetings and events including space set up / décor, catering and post meeting reset and cleanup.
Creating detailed event timelines, schedules, checklists, and execution plans.
Coordinating with vendors, suppliers, facilities teams, and internal partners to ensure seamless delivery.
Coordinating catering, and office setup as requested or required.
Serve as Workplace and Event coordinator delivering professional, friendly, and consistent hospitality experience to site stakeholders and guests.
Partner closely with the Workplace Manager and vendors to support smooth day-to-day office operations.
Coordinate and support meetings, events, and space requests from planning through on-site execution.
Be on-site during events to manage setup, troubleshoot issues, and ensure smooth operations.
Coordinate vendors and contractors as needed to maintain quality, safety, and timeliness.
Maintain clear and proactive communication with employees, and site stakeholders throughout the planning and execution process.
Track event-level budgets and expenses, ensuring cost efficiency while meeting experience expectations.
Support inventory management, ordering, and oversight of site consumables and deliveries.
Gather feedback post-event or post-engagement to identify opportunities for improvement and continuous enhancement of the workplace experience.
May perform other duties as assigned.