Workplace Manager

9fin•New York, NY

1d•Hybrid

About The Position

9fin is the AI platform powering global debt markets — the world’s largest asset class at over $145 trillion. Debt markets are vast, global, and mission-critical, yet still run on fragmented data, PDFs, and manual workflows. 9fin replaces this broken infrastructure with a single platform that centralises proprietary credit data, deep analysis, and high-value workflows across global markets. Today, 9fin powers teams at 300+ blue-chip institutions worldwide, including global banks, asset managers, private equity firms, law firms, and advisors. The business is scaling at exceptional speed, with rapid expansion in the US and best-in-class retention driven by deep workflow adoption. We’re at a defining inflection point. With proven product-market fit and strong, global market pull, 9fin is accelerating toward becoming the category-defining platform for debt markets worldwide. As our growth continues, we’re investing in creating an outstanding workplace experience for our people. We’re now hiring a Workplace Manager to join our People team. This is a unique opportunity to combine operational excellence with creativity - managing our New York office, supporting our growing global footprint, and building an environment where people love to work. Note, this is an office-based position, with a minimum of 4 days per week in our New York office.

Requirements

Proven experience in workplace management, office operations, or employee experience, ideally in a tech or high-growth environment.
Organised, detail-oriented, and able to manage multiple priorities effectively.
A natural people person - approachable, empathetic, and skilled at building trusted relationships.
Creative mindset for designing engaging events and experiences.
Comfortable with ambiguity and change - thriving in a fast-paced scaling company.

Nice To Haves

Prior experience in office setup or relocation projects is highly preferred.
Experience with workplace technology, operational systems, or driving the adoption of AI or automation tools.

Responsibilities

As the office-based lead, take ownership of the day-to-day running of our New York office, ensuring it’s safe, welcoming, and set up for productivity.
Manage all vendor relationships, office supplies, and equipment.
Maintain accurate inventory and simple, scalable processes for onboarding, offboarding, and basic IT support.
Oversee facilities, health & safety compliance, and building management.
Support onboarding logistics - making sure new joiners feel at home and have everything they need from day one.
Proactively identify opportunities to improve processes, workflows, and the overall workplace experience.
Own office layout planning and optimisation, ensuring our space evolves effectively as teams scale, including seating plans, neighbourhoods, meeting-room configurations, and space forecasting as teams continue to scale.
Manage operational subscriptions and tooling across 9fin, ensuring cost-effectiveness, renewal tracking, and alignment with company needs.
Maintain organised internal documentation (processes, checklists, vendors, subscriptions, playbooks) to support operational clarity and continuity.
Plan and deliver team events, socials, and initiatives that connect and energise our New York team.
Partner with People Partners to design and deliver global engagement events, ensuring all 9finners feel part of one community, regardless of location.
Support company-wide events such as Town Halls, offsites, and celebrations.
Act as a cultural ambassador, embedding 9fin’s values into the workplace and everyday experiences.
Collaborate with the People team on employee surveys, action planning, and initiatives that strengthen engagement and belonging.
Manage end-to-end office communications, supporting a seamless employee experience through timely updates on building operations, visitor logistics, office and local events, and safety notices across Slack, email, and in-office channels.
Work closely with teams across our global offices, providing support where needed as we expand our international presence.
Share best practices and support consistency in workplace and engagement standards worldwide.
While the role is primarily US-focused, there may be occasional requirements to support internationally - including office relocation coordination, internal communications support for global teams, and contributions to culture-building across our international locations.

Benefits

Competitive Salary: $95,000 - $125,000 (our salary bands are benchmarked at 75-90th percentile of market)
Equity options
401(k) (9fin pay 3%, employee contributions are uncapped)
Private Health Insurance, with Dental and Vision
Paid sick leave
Disability Insurance (New York)
Commuter Benefit
25 vacation days per year
Local public holiday
Hybrid working model, to allow you the flexibility to decide how, where and when you do your best work
Work abroad for up to 3 months a year
1 month paid sabbatical after 5 years of service
Enhanced parental leave & flexible working arrangements available
Professional learning and development budget
AI experimentation budget of $1,000 per employee to trial AI tools
Bi-annual team socials
Summer and Winter company social events