Workplace Experience Program Manager

JLL • Riverwoods, IL

1d • $80,850 - $117,370 • Onsite

About The Position

The Workplace Experience Program Manager supports program management across Guest Services, Art Program, Transportation, and Occupancy Planning for JLL’s Capital One account. Reporting to the Workplace Experience Director, the role partners with Capital One’s Workplace Strategy Team to support data-informed, enterprise-wide workplace decisions. It combines program management support for client-facing service teams with analytical support for occupancy and workplace transformation initiatives.

The role is based on-site and requires four days per week at a client location. It includes regular physical-space audits and walkthroughs, interpreting floor plans, conducting site assessments, and collaborating with teams across locations and time zones. At least 25% travel to assigned buildings or regional business units is required.

Requirements

• Bachelor’s degree in Business, Real Estate, Architecture, Interior Design, or a related field.
• 5 to 7 years of strategic-level experience in occupancy or space planning, including interior office planning or move/project management in a corporate real estate setting.
• Demonstrated critical thinking and problem-solving abilities, including experience using data and analytics to support strategic decisions.
• Experience with change management and executive engagement, including the ability to influence senior leadership.
• Strong presentation skills and excellent written and verbal communication skills, with the ability to explain complex ideas to technical and non-technical audiences.
• Advanced proficiency in MS Office, including Excel, PowerPoint, and Word, and the ability to analyze data using pivot tables and complex formulas.
• Proficiency in AutoCAD for test-fit option development.
• Proficiency with CAFM/IWMS database systems such as FMS, Manhattan, Tririga, Archibus, or similar platforms.
• Ability to work independently and collaboratively, and to learn and master client-specific programs quickly.
• Willingness to embrace change and explore new methods and approaches in occupancy planning.
• Ability to leverage data and analytics to develop insights and compelling narratives for strategic decision-making.
• Ability to read and interpret floor plans and conduct site assessments.
• Availability for four days per week on-site and at least 25% travel to assigned buildings or regional sites.
• Must be authorized to work in the United States without visa sponsorship.

Responsibilities

• Develop and manage client relationships, ensuring agreed service levels and contract requirements are met and key performance indicators are achieved.
• Deliver high-quality client service and communicate progress, direction, and expected results to clients and colleagues.
• Develop and implement management information reports for the contract in agreement with the client.
• Develop and execute process improvements and program launches.
• Manage team training and development platforms.
• Understand contract KPIs, analyze data and metric variances, and recommend and implement program changes and mitigation strategies.
• Work with cross-functional teams to maintain existing programs and create new programs and process improvements.
• Participate in special projects and facilitate ad hoc project requests as required.
• Support internal and external account marketing and communications, including online content management.
• Promote a Six Sigma-based process management approach and apply JLL best practices to the account.
• Manage relationships with client Program SMEs and translate their business objectives into JLL’s account business plan.
• Ensure the integrity of data in JLL internal resources and conduct periodic audits.
• Establish and deliver key account initiatives agreed upon by the Account Leadership Team and client.
• Identify savings and improvement opportunities and address problems with innovative solutions.
• Participate in a global, ad hoc flow-to-work team that allocates expert resources in response to emerging needs.
• Promote the value and success of the work to the client.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits focused on mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level