Workplace Experience Program Manager - Meetings & Events
About The Position
The Workplace Experience Program Manager – Meeting & Events leads the team responsible for coordinating and executing executive meetings and events across the client’s portfolio. The role oversees on-site conference operations from planning through delivery and translates the client’s meeting and event strategy into detailed operational plans and seamless execution. It is a client-facing position that provides high-touch experiences and requires strong customer service, communication, leadership, attention to detail, and judgment when managing complex, fast-moving priorities in support of senior executives. The manager supervises event coordinators and event technicians, maintains client relationships, coordinates internal stakeholders and outside vendors, and ensures executive events are delivered successfully. The role also develops performance goals, monitors program metrics, incorporates feedback, and recommends improvements.
Requirements
- Bachelor’s degree in hospitality management, business administration, or a related field, or an equivalent combination of education and relevant work experience.
- At least 5 years of experience in corporate event management, conference services, or hospitality operations.
- Prior experience directly managing or supervising a team.
- Proficiency with AV and conference technology, room and resource booking systems, and standard office productivity tools such as Microsoft Office or Teams.
- Strong written and verbal communication skills, including the ability to interface directly with senior executives and client stakeholders.
- Experience supporting executive-level or VIP events, including protocol and confidentiality requirements.
- Must be authorized to work in the United States without visa sponsorship.
Nice To Haves
- Certified Meeting Professional (CMP) designation or equivalent industry certification.
- Experience working in an outsourced or third-party facilities/workplace experience environment.
Responsibilities
- Directly supervise and develop event coordinators and event technicians, including hiring, scheduling, coaching, and performance management.
- Assign staff to events according to complexity, executive sensitivity, and site requirements.
- Build cross-training and coverage plans to maintain capacity during high-volume or peak periods.
- Facilitate onboarding and ongoing training, including customer experience standards.
- Build and maintain relationships with the client’s business units to understand their goals, priorities, and expectations.
- Serve as the primary point of contact among internal stakeholders, outside vendors, and site management.
- Collect and integrate feedback from business-line stakeholders and event attendees to improve service.
- Translate the client’s meeting and event strategy into operational plans, timelines, and staffing assignments.
- Oversee execution of executive-level meetings and events, including AV and conference technology coordination, space and resource booking, catering logistics, and vendor coordination.
- Develop contingency and risk-mitigation plans for executive events, including confidentiality protocols and backup procedures for VIP attendees.
- Establish performance goals and key metrics aligned with client objectives.
- Monitor meeting and event trends, technologies, and best practices, and propose improvements where appropriate.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
