Workplace Experience Coordinator-New York, NY

CBRE HV • New York, NY

22h

About The Position

The Workplace Experience Coordinator shapes the daily workplace experience for employees and visitors and serves as the first point of contact for people entering the facility. The role owns front-of-house operations, including greetings, visitor management, event logistics, mail and supply coordination, and maintenance dispatch. Success involves looking after visitors and employees, keeping events on schedule, and resolving building issues before they are noticed.

The coordinator supports a welcoming and secure site, responds professionally to inquiries and complaints, manages workplace services and vendors, and organizes on-site events and activities. The role suits someone who enjoys varied, unpredictable days, can prioritize competing requests, and notices details such as branding and supply levels.

Requirements

• At least 2 years of experience in customer service, hospitality, or a workplace environment.
• Comfort using standard workplace and collaboration tools, including email, documents, spreadsheets, and scheduling.
• Currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

• Experience in a corporate, hotel, or premium service environment.
• Familiarity with visitor management or workplace coordination tools.
• Comfort with event setup and vendor coordination.

Responsibilities

• Greet everyone entering the facility, issue visitor and parking passes, and apply security protocols.
• Answer the telephone professionally and create a positive first impression.
• Acknowledge inquiries and complaints from employees, guests, and co-workers and provide professional solutions.
• Manage janitorial and maintenance work orders through to completion.
• Coordinate mail services, office supply ordering, and employee onboarding.
• Coordinate with workplace vendors to maintain agreed service levels.
• Organize and manage on-site events, including space reservations, setup, teardown, and supply delivery.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed