Workplace Operations - New York

ElevenLabs•New York, NY

7d•Onsite

About The Position

ElevenLabs is hiring a Workplace Operations lead to anchor its New York office in SoHo, its second-largest hub. This fully in-office role is the main point of contact for the growing US team and helps make the office a welcoming center for the New York AI community. The role owns the day-to-day workplace experience, maintaining high service standards while improving employee experience, optimizing costs, and scaling workplace infrastructure as the company grows. It is suited to a proactive, high-energy person who thrives in a fast-paced environment and wants to help shape the local culture and office operations.

Requirements

Based in New York and able to work in the office five days a week.
Strong operational expertise in managing the day-to-day running of a high-visibility office.
Good judgment and quick decision-making in high-pressure environments.
Experience serving as the primary point of contact for building management, coordinating vendors, and overseeing office maintenance and supplies.
Ability to communicate effectively with senior executives, legal partners, vendors, and office guests while maintaining a professional and welcoming environment.
Proactive, forward-thinking approach, with the ability to anticipate needs, identify inefficiencies, and implement process improvements in a fast-paced environment.
Experience fostering a positive and productive office environment, including planning and executing office-wide events.
Experience negotiating with vendors to secure high-quality service and cost-effectiveness.

Responsibilities

Serve as the main point of contact for the office, welcome guests, lead onboarding, and support team culture through food and beverage programs, social rituals, and office perks.
Manage daily workplace logistics, including cleaning, maintenance, security, and shipping.
Own vendor relationships, including contract negotiations and performance management.
Partner with building management to maintain facilities and establish high service standards.
Manage space planning, floor plans, and seating charts as the team grows.
Coordinate logistics for internal and external events, including AI hackathons, team offsites, and all-hands meetings.
Provide a high-touch experience for visiting executives and clients.
Partner with People Ops to improve local onboarding, including office tours and swag.
Manage office-related communications and maintain workplace SOPs and documentation.