Workplace Experience Coordinator-New York, NY

CBRE HV • New York, NY

4h • $44,500 - $70,000 • Onsite

About The Position

The Workplace Experience Coordinator shapes the daily workplace experience for employees and visitors and serves as the first point of contact for people entering the facility. The role owns front-of-house services, including greetings, visitor management, event logistics, mail and supply coordination, and maintenance dispatch. Success involves looking after visitors and employees, keeping events on schedule, and resolving building issues promptly.

The coordinator manages workplace services and vendor relationships, organizes on-site events and activities, handles inquiries and complaints, and supports employee onboarding. The position requires adapting to an unpredictable day, prioritizing competing requests, noticing service or supply issues, and providing a welcoming, professional experience.

Requirements

• At least 2 years of experience in customer service, hospitality, or a workplace environment.
• Comfort with standard workplace and collaboration tools, including email, documents, spreadsheets, and scheduling.
• Currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

• Experience in a corporate, hotel, or premium service environment.
• Familiarity with visitor management or workplace coordination tools.
• Comfort with event setup and vendor coordination.

Responsibilities

• Greet people entering the facility, issue visitor and parking passes, and follow security protocols.
• Answer the telephone professionally and create a positive first impression.
• Acknowledge inquiries and complaints from employees, guests, and co-workers and provide professional solutions.
• Manage janitorial and maintenance work orders through completion.
• Coordinate mail services, office supply ordering, and employee onboarding.
• Coordinate with workplace service and goods vendors to maintain agreed service levels.
• Organize and manage on-site events, including space reservations, setup, teardown, and supply delivery.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.
• Prioritize competing requests and identify workplace, branding, or supply issues proactively.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed