Workplace Experience Associate - Washington, D.C.

CBRE HV•Washington, DC

8d•Onsite

About The Position

The Workplace Experience Associate owns day-to-day operational follow-through across a cluster of small offices. Working with the Workplace Business Partner, the Associate keeps spaces ready, coordinates service delivery, and provides practical guidance to workplace peers. The role supports a seamless workplace experience by anticipating the expressed and unspoken needs of the community and applying an ownership mindset and experience-driven approach to processes. This is an onsite individual-contributor role with peer-mentoring responsibilities and no direct reports. It reports to the Workplace Experience Manager and is onsite Monday through Friday.

Requirements

At least 2 years of experience in events, hospitality, or customer service.
Strong attention to detail and organizational skills.
Comfort with standard workplace and collaboration tools, including email, documents, spreadsheets, and scheduling.
Physical ability to set up and break down event spaces.

Nice To Haves

Prior experience in event support, catering, or hotel banquet operations.
Familiarity with meeting room management tools.

Responsibilities

Conduct routine site walks and coordinate corrective actions for workstations, meeting rooms, furniture, lighting, cleaning, and supplies; maintain welcoming, organized spaces and verify that issues are resolved.
Support employees and guests, including visitor and vendor check-in and escorting in accordance with site access procedures.
Support client and employee events, philanthropy, and sustainability activities, including setup, troubleshooting, and preparation of materials, badges, and lanyards.
Own requests across Jira, Slack, and workplace systems from intake and triage through assignment, follow-up, and confirmed closure.
Track requesters, responsible teams, priorities, due dates, and status for needs such as seating, reservations, access, and meal-delivery support; keep employees informed and provide the manager visibility into outstanding work and decisions needed.
Resolve routine issues within agreed authority and promptly escalate safety or security concerns, service disruptions, conflicting priorities, and budget, policy, or scope decisions.
Coordinate building management, movers, catering, janitorial, and facilities providers, confirming responsibilities, schedules, access, insurance certificates, documentation, loading dock reservations, deliveries, and installations.
Coordinate approved weekend or after-hours work and communicate plans, access arrangements, and expected workplace impacts.
Verify vendor completion and service quality against agreed scope, document outstanding items, and follow through to closeout.
Support readiness for openings, moves, and space improvements by coordinating seating, equipment, signage, access, and punch lists.
Partner with IT, Security, Workplace, and Design and Construction to track dependencies and milestones, flag blockers, and route decisions or changes beyond the approved plan to the manager.
Translate manager-set priorities into daily work plans, helping peers coordinate assignments, workloads, and coverage.
Provide practical guidance, model service standards, help colleagues recognize when to escalate, and provide hands-on backup during PTO, absences, leadership travel, and peak periods.
Maintain clear handoffs so daily operations continue within established priorities and escalation guidelines.
Document and improve site procedures, service expectations, request-routing workflows, onboarding guides, and coverage resources; use recurring issues and frontline feedback to clarify ownership, reduce handoffs, and train peers.
Coordinate supply replenishment and routine or urgent purchase requests through established procurement processes, confirming the requester, owning team, resources, and required approvals before commitment.
Maintain purchasing, vendor, and operational records in accordance with company policies.