Workplace Experience Assistant

ZS•South San Francisco, CA

4d•Hybrid

About The Position

The Workplace Experience Assistant is responsible for supporting the day-to-day delivery of workplace and front desk services within an assigned office. This role helps maintain a welcoming, organized, and service-oriented office environment by executing routine workplace activities in accordance with established procedures, checklists, and service expectations.

Requirements

High school diploma required
One to three years of relevant workplace experience, front desk, administrative support, hospitality, facilities, or professional services experience preferred.
Computer fluency with Microsoft Office, Word, PowerPoint, Excel and Outlook
Strong oral and written communication skills with a client-first, service-oriented approach.
Professional appearance and demeanor with the ability to exercise good judgment and discretion.
Attention to detail, dependability, punctuality, and ability to complete recurring tasks accurately.
Proactive self-starter with the ability to manage routine tasks, follow standard procedures, and meet deadlines.
Comfort working both independently and as part of a team in a busy office environment.
Collaborative spirit, problem-solving approach and willingness to use available resources and tools to create efficiencies.
Fluency in English.
Client-first mentality.
Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Nice To Haves

post-secondary education or Associate’s/Bachelor’s degree preferred
SAP and Concur familiarity desirable

Responsibilities

Greet and escort visitors, answer phones, and support visitor logs, badges, mail and packages.
Reset and restock meeting rooms; submit routine maintenance tickets and follow up on basic service needs.
Complete routine logs, trackers, checklists, bulletin/calendar updates and issue reports for review.
Update and publish approved digital signage content and post approved updates to MyZS and Conversations pages.
Support fire and safety duties with guidance.
Provide back-up support as needed.
Complete daily office rounds, including rooms, pantry, copy areas, wellness supplies, signage, storage and common spaces.
Support event setup, catering receipt, signage, materials, clean-up and room reset.
Support SAP invoices, Corp AMEX receipt collection and other office finance activities under guidance.
Execute routine communication requests using established templates and processes.
Partner with IBG and other office teams to execute events.