Director, Workplace Experience
About The Position
The Director, Workplace Experience is responsible for owning and advancing the enterprise Digital Employee Experience (DEX), ensuring employees can effectively engage with collaboration, productivity, and support services through intuitive, reliable, and well-designed experiences. This role ensures workplace services, experience platforms, and support functions operate together to deliver consistent and high-quality employee experiences across corporate offices, manufacturing sites, warehouses, and remote environments. Reporting to the VP, Technology Infrastructure, this role provides senior leadership across experience-focused teams and is accountable for experience strategy, service quality, adoption, and continuous improvement delivered by those teams. The role partners closely with platform, infrastructure, security, and corporate communications teams to ensure technology capabilities translate into positive employee outcomes.
Requirements
- 10+ years of experience leading Digital Employee Experience (DEX), workplace technology, or employee-facing IT services at scale.
- Demonstrated experience with Service Desk management and oversight, including service quality, escalation models, and continuous improvement.
- Experience overseeing site support or on-site IT support services, including governance of MSP-delivered resources.
- Strong understanding of IT service management (ITSM) practices applied to employee-facing services.
- Experience collaborating with Corporate Communications, change management, or employee communications teams.
- Proven ability to lead multiple teams and influence outcomes across platform and infrastructure organizations.
- Strong executive communication and stakeholder engagement skills.
- Digital Employee Experience (DEX) leadership
- Employee journey and service design
- Service Desk and site support oversight
- Executive and white-glove experience management
- Portal, intranet, and self-service UX
- Change, adoption, and communications alignment
Nice To Haves
- Experience operating Service Desk and site support services in large, distributed, or manufacturing-inclusive environments.
- Familiarity with Digital Employee Experience (DEX) metrics and experience measurement approaches.
- Experience driving self-service, automation, and support optimization initiatives.
- Experience leading enterprise technology adoption and change management efforts.
Responsibilities
- Define and own the enterprise Digital Employee Experience (DEX) strategy aligned to employee productivity and business outcomes.
- Own end-to-end employee journeys across collaboration, productivity, and support experiences, ensuring consistency and usability across touchpoints.
- Provide leadership and accountability for Enterprise Support & Solutions, Experience Platforms, Service Desk, and Portfolio & Digital Skilling teams.
- Ensure strong service management practices are applied across employee-facing services, including incident, problem, change, and knowledge management.
- Own experience-layer platforms such as employee portals and intranet, ensuring usability, navigation, content structure, and discoverability.
- Drive improvements to employee-facing request flows and self-service user experiences.
- Own the executive technology experience, including meeting quality, responsiveness, and white-glove support.
- Provide accountability for Service Desk and site support experience outcomes, including responsiveness, consistency, and service quality.
- Collaborate with Corporate Communications to align IT experience strategy with enterprise communication and engagement initiatives.
- Ensure communications, portals, and service messaging reinforce corporate change and adoption strategies.
- Partner with Adaptive Platforms and Digital Infrastructure leaders to ensure platforms and infrastructure changes support positive experiences.
- Define and track experience metrics such as satisfaction, adoption, support effectiveness, and friction points.
- Use data and employee feedback to prioritize continuous experience and service improvements.
- Ensure workplace services align with enterprise standards, security, privacy, and compliance requirements.
- Communicate workplace experience strategy, performance, and improvement priorities to senior leadership.
Benefits
- medical
- dental
- short and long-term disability
- AD&D
- life insurance (for individual, families, and domestic partners)
- matching 401(k) plan
- unlimited sick time
- paid time off
- holiday pay
- free access to the fitness center (if in WHQ)
- access to on-site day care (operated by Bright Horizons)
- company store
- Campbell’s Cares program matches employee donations and/or volunteer activity up to $1,500 annually
- variety of Employee Resource Groups (ERGs)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
