Workplace Experience Ambassador

JLL•Boston, MA

1d•Onsite

About The Position

The Senior Site Ambassador delivers an exceptional, hospitality-driven workplace experience by serving as the primary onsite point of contact for client employees, guests, and key stakeholders. This role leads to the execution of workplace experience programs, fosters strong partnerships across facilities, vendors, and service teams, and ensures a welcoming, safe, and high-performing work environment. The Senior Site Ambassador plays a key role in shaping engaging workplace environments by promoting company culture, overseeing day-to-day workplace operations, supporting sustainability initiatives, and ensuring seamless service delivery. This highly visible, client-facing role combines service excellence, leadership, proactive problem-solving, and operational coordination to enhance the employee and guest experience.

Requirements

High School diploma or GED
Minimum of 2–3 years of experience in hospitality management, foodservice management, workplace experience, or related client-facing environments
Strong hospitality mindset with a passion for delivering exceptional customer service and employee experience
Excellent communication, interpersonal, and problem-solving skills
Proven ability to lead, influence, and collaborate effectively across teams and stakeholders
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Comfortable working in a highly visible, client-facing role with professionalism and confidence
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience supporting workplace experience programs, office operations, or corporate events
Familiarity with conference room scheduling systems, badge access systems, and workplace technology tools
Knowledge of workplace safety, security, and sustainability practices
Experience coordinating vendors, caterers, or third-party service providers
Ability to support workplace reporting, utilization tracking, and operational metrics
Experience participating in continuous improvement or workplace innovation initiatives
Knowledge of hospitality operations and employee engagement best practices

Responsibilities

Serve as the lead onsite point of contact for employee and guest inquiries, issue resolution, troubleshooting, and workplace service support
Deliver a high-touch, hospitality-focused experience by proactively anticipating employee and visitor needs and exceeding expectations
Welcome employees, guests, and visitors while managing orientations, inquiries, and employee, visitor, and third-party badging processes
Monitor and maintain front desk, lobby, conference rooms, and common areas to ensure cleanliness, safety, organization, and brand standards are upheld
Conduct routine workplace walkthroughs to ensure offices, workstations, meeting spaces, pantries, and common areas are fully stocked, functional, and well maintained
Coordinate workplace meetings, engagement events, conference room bookings, and training center activities to ensure seamless execution and employee satisfaction
Supervise and support Workplace Experience Ambassadors and Meeting & Event Coordinators to maintain service consistency and operational excellence
Partner with facilities management, IT teams, vendors, and service providers to support workplace operations, safety, sustainability, and service delivery initiatives
Support reporting, utilization tracking, continuous improvement initiatives, and workplace innovation efforts to improve operational efficiency and employee experience